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Shoe Buying Online - Amazing customer experiences

Discussion in 'Classic Menswear' started by andr3pwd, Nov 12, 2011.

  1. andr3pwd

    andr3pwd Senior member

    Messages:
    147
    Joined:
    Feb 28, 2010
    Looked around for an online shoe store feedback thread and didn't find one, so hope you don't mind me starting this one.

    Have been looking for a pair of dark-brown/mahogany brogue boots and reached out to Richard at the Shoehealer. I have brought from him before, have never met him, but he can advise me on fit based on past experiences. I am a US10, slightly narrow, with a low instep. This translates to a 9UK in most makes/lasts (except C&J 337 and Loake Capital where I am 8.5UK). He recommended the Loake Lichfield in a 9UK and steered me away from the Bedale's which were top of my list as they are a wide UK-G. He then suggested I consider some Shoehealer Exclusives based on the Alfred Sargent Hanover in 8.5UK as it fits ever so slightly longer than the Loake Capital.

    After a few emails back and forth and adding another pair of daily wear Loake Kemptons I put my order in on Monday. Got an email back on Tuesday confirming my request to split the cost across a credit card and credit/gift card.... and then two days later my boots turned up... in Michigan.

    [​IMG]
    https://www.shoehealer.co.uk/product_details.asp?product_idx=2311&imgstate=2

    In this day and age of impersonal Internet ordering it really makes a difference when someone like Richard comes along and puts the customer first.

    Andrew
     
  2. Shoehealer

    Shoehealer Well-Known Member

    Messages:
    74
    Joined:
    Nov 15, 2011
    Location:
    Yorkshire, England UK.
    Hello Andrew and members of the fantastic Style Forum !
    Thank you very much for your thread and kind comments Andrew. I am delighted as always when customers see fit to post articles relating to experiences with Shoehealer. Although I am always quite busy with emails from global customers, I would invite members of Style Forum to contact me anytime if you feel I might be able to help with anything.
    I do try to respond always in a timely fashion but workload does sometimes delay answers. I can be contacted at info@shoehealer.co.uk or through our website www.shoehealer.co.uk anytime.
    Thank you again.
    Richard............Shoehealer.
     
  3. aj_del

    aj_del Senior member

    Messages:
    6,964
    Joined:
    Jul 29, 2009
    Richard, any chance you will be stocking Cheaney Imperial and ASExclusive ranges ?
     
  4. Shoehealer

    Shoehealer Well-Known Member

    Messages:
    74
    Joined:
    Nov 15, 2011
    Location:
    Yorkshire, England UK.
    Thank you Sir.
    We are constantly investing in stock by the 7 differenty manufacturers we work with. Unfortunately, there is only so much money available for stock holding, and so much storage space. We currently hold around 800 pairs of shoes in our own stock. Usually, UK manufacturers hold stocks that we can draw from daily, as we do. Unfortunately Alfred Sargent don't have a warehouse full of stock available but I do know they are planning on starting to building stock of several models, although i am not sure which yet, and in any case it will take time.
    I have a few different models from tghe new Exclusive collection in production, but these are from the heavier weight Country lines.
    All other Exclusive and Hand Grade are made to order, alrthough I do also have a few pairs of HG in stock now.
    Cheaney Imperial, we have a few pairs in stock but again we order as and when required for most of them. Cheaney have just launched a new catalogue, and so some older models have been discontinued and new ones brought in.
    I plan as soon as I find time to start showcasing Cheaney on our website. This will take time though.
    Stock enquiries may be better directed through email info@shoehealer.co.uk
    Best regards,
    Richard.
     
  5. negusnegas

    negusnegas Senior member

    Messages:
    467
    Joined:
    Feb 19, 2008
    Location:
    New York, NY
    Shoehealer FTW.
    Richard is truly a gentleman and an absolute pleasure to deal with. Best online customer service I have come across hands down.
     
  6. Renton

    Renton Senior member

    Messages:
    540
    Joined:
    Nov 8, 2010
    Location:
    MS
    +1 for the Shoehealer, Richard has made buying Tricker's a pleasure. If only Tricker's sold more 6 widths as non mtos then I'd have a closet full of Shoehealer shoes.
     
  7. Shoehealer

    Shoehealer Well-Known Member

    Messages:
    74
    Joined:
    Nov 15, 2011
    Location:
    Yorkshire, England UK.
    Thank you for your kind comments Guys. It is always a pleasure to serve you. ;-)
     
  8. robinsongreen68

    robinsongreen68 Senior member

    Messages:
    2,029
    Joined:
    Sep 25, 2006
    

    +1 on this. Richard is the man when it comes to Trickers.
     
  9. kev777

    kev777 Senior member

    Messages:
    1,465
    Joined:
    Apr 6, 2009
    Location:
    Northern England
    Funnily enough Shoehealer is probably my closest Shoe store yet have never been in the store :embar:

    May i add to this thread with my own personal recommendations of superb online experiences with the following and in no real preferential order:

    A Fine Pair Of Shoes

    Jackson Shoes (In store and eBay)

    Salsalocust eBay store

    ReTricker

    All have given nothing but superb service and have been a delight to deal with. :slayer:
     
  10. meister

    meister Senior member

    Messages:
    7,321
    Joined:
    Feb 10, 2007
    I recently took up an endless.com. Incredibly fast postage to Australia through DHL. A Fine Pair of Shoes are also a class act.
     
  11. Shoehealer

    Shoehealer Well-Known Member

    Messages:
    74
    Joined:
    Nov 15, 2011
    Location:
    Yorkshire, England UK.
    Close enough for a visitSir ?
    I welcome you anytime to our store, and happy to offer a 'private appointment' should you require 'out of hours' shoppping.
    over 1000 pairs of Englands finest now in stock ;-)
     
  12. Morning

    Morning Active Member

    Messages:
    27
    Joined:
    Jul 7, 2009
    I was in contact with Richard earlier this year regarding advising on a pair of C&J lowndes and i must say the service and time and effort he put in the answers is outstanding! Unfortunately I settled with another pair of double monks from another retailer, but it was definitely a pleasure to deal with you Richard!
     
  13. Frank the sheep

    Frank the sheep Senior member

    Messages:
    863
    Joined:
    Apr 7, 2011
    Location:
    Sweden
    Are you going to sell the new Loake 1880 models, the suede derby Wentworth and the double monk Cannon? Do you know when you will have these in stock?
     
  14. Shoehealer

    Shoehealer Well-Known Member

    Messages:
    74
    Joined:
    Nov 15, 2011
    Location:
    Yorkshire, England UK.
    Most welcome Sir anytime.
     
  15. Shoehealer

    Shoehealer Well-Known Member

    Messages:
    74
    Joined:
    Nov 15, 2011
    Location:
    Yorkshire, England UK.
    Thank you Sir.
    Any Models that Loake make for UK Stock we have access to, if we don't already have them in stock. Unfortunately, time constraints prevent me from making as regular updates as I should to our website. If you have any interest in particular models, I would welcome enquiries at info@shoehealer.co.uk
     
  16. ter1413

    ter1413 Senior member

    Messages:
    18,042
    Joined:
    Dec 3, 2009
    Location:
    Central Booking
  17. FStyles

    FStyles Senior member

    Messages:
    2,833
    Joined:
    Mar 2, 2009
    Gravedig but worthy of one especially since I typ refrain from such posts.

    Another big ups to the crew at ShoeHealer for stellar service. During the Xmas rush I wanted to treat myself to a pair of AS Cambridge jumper boots in scotch grain so shot off half a dozen sizing inquiries to various UK e-tailers.

    Richard was the first to respond after-hours and the communication was consistantly lightening fast and sizing advice spot on. What amazed me was that every response was from a different individual on the info@shoehealer alias yet there was complete continuity re my requests and questions.

    I ordered on the 18th and they were in NY customs on the 20th. Of course customs took their jolly time and kept them for 6 days but door to door was a very reasonable 9 days (parcelforce/usps)

    Totally above and beyond what I'm used to with most vendors stateside. Even included some unexpected extras which totally made my day.

    Cheers guys, I'm a huge fan.

    FS
     

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