Sad to report I've recently had two bad transactions on eBay. One was supposed to be a pocket square that turned out to be a scarf (it was impossible to tell from the listing photo) and the other was a pair of gray trousers that were listed as "new" but had a giant moth hole in them. I have contacted both sellers asking for a full refund including both shipping fees, the original and what it will cost to return them. They are refusing. They say I am only owed the sale price with no shipping AND minus the eBay listing fees. I don't know what to do about this now, I am considering the PayPal dispute resolution thing. Before I do, can anyone tell me who is right here? If the item is defective and the customer is not at all at fault, why should he have to absord any costs? Also, does anyone have experience with PayPal mediation and what results did they get? Thanks in advance.