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Robinson's Shoes: Dispute and subsequent resolution.

Discussion in 'Classic Menswear' started by j ingevaldsson, Sep 10, 2012.

  1. Robin Stewart

    Robin Stewart Member

    Messages:
    10
    Joined:
    Nov 24, 2012
    Gentlemen,I fear that this whole thing has been blown out of all proportion.Neither party was totally right or indeed totally wrong,but the whole incident was resolved within a day of me hearing about it for the first time(when I read about it on here!). Both parties are comfortable working with each other.....and have been for a long time now....so I think it best that we all move on.
     
    1 person likes this.
  2. LA Guy

    LA Guy Opposite Santa Staff Member Admin Moderator

    Messages:
    33,438
    Joined:
    Mar 8, 2002
    Location:
    Moscow, Idaho
    Thanks Robin. I agree. I think that what we had here is a pretty common occurence in retail, which is that really terrific shops with dedicated proprietors suffer because of the actions of a single employee. From what I've read of this thread, your dedication to your customers is exemplary. I think that your posts on this thread show this, and I wish you all the best.

    Cheers,

    Fok - managing owner of Styleforum.net.
     
    2 people like this.
  3. Oldguy

    Oldguy Senior member

    Messages:
    223
    Joined:
    Jun 22, 2013
    Thank you for taking the time to clarify.
     
  4. Annadale

    Annadale Senior member

    Messages:
    192
    Joined:
    Sep 20, 2010
    Are Robinson's affiliate vendors? Can I buy a vintage thirst from them?
     
    1 person likes this.
  5. EFV

    EFV Senior member Dubiously Honored

    Messages:
    3,212
    Joined:
    Apr 8, 2011
    Location:
    Stockholm, Sweden
    [​IMG]
     
    1 person likes this.
  6. poppycock1

    poppycock1 New Member

    Messages:
    1
    Joined:
    Feb 10, 2015
    Dear Kenneth,
    Thanks for your contact.
     
    Last edited: Feb 10, 2015
  7. Oldguy

    Oldguy Senior member

    Messages:
    223
    Joined:
    Jun 22, 2013
    Customer Service complaint must have been rectified...post is gone.
     
  8. JUAN MANUEL

    JUAN MANUEL Senior member

    Messages:
    113
    Joined:
    May 12, 2011
    Hello

    For the ones interested in Robinson's I have started a new thread named : ROBINSON'S SHOES EXPERIENCE

    Cheers
     
  9. carrock

    carrock New Member

    Messages:
    3
    Joined:
    Dec 16, 2015
    I can vouch that Robin Stewart ( MD Robinsons ) clearly seems to care about customer service. I had a refund issue that I needed resolved quickly with them, and saw his email address on here.

    I copied him in on the mail I was seeking a response to , and he has intervened promptly, so fair play to him.
     
    1 person likes this.

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