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Robinson's Shoes: Dispute and subsequent resolution.

Discussion in 'Classic Menswear' started by j ingevaldsson, Sep 10, 2012.

  1. Oldguy

    Oldguy Senior member

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    I'm going offer you a job as an investigator!
     
  2. Ironist

    Ironist Senior member

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    This thread is hilarious. You're such a troublemaker j, lol. Why don't you just edit the first post to say

    "lol, j/k :tounge:"

    I guess there's no such thing as bad publicity eh, good way to spin it. Never would have heard about this company otherwise.
     
  3. j ingevaldsson

    j ingevaldsson Senior member

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    Well, you can't edit old posts on SF.
     
    Last edited: Aug 1, 2014
  4. CTBrummie

    CTBrummie Senior member

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    Cant the thread just be deleted?
     
  5. j ingevaldsson

    j ingevaldsson Senior member

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    No, at least not by me. And I've tried to contact Styleforum several times to have them delete it, but no response or anything.
     
  6. eightace

    eightace Senior member

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    I have two pairs of Robinsons shoes - they're fantastic.
     
  7. Claghorn

    Claghorn Senior member Dubiously Honored

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    I think, given that the original poster wishes it deleted. And I imagine Robinson's wishes it deleted. And given that Robinson's handled it admirably. It should be deleted. Or even better, the title and original post ammended. I'm sure the blogger/writer will feel good having effected change.

    @emptym

    What say you?
     
    Last edited: Aug 2, 2014
  8. SHS

    SHS Senior member

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    You should start a new thread about that. ;)
     
    Last edited: Aug 2, 2014
  9. CTBrummie

    CTBrummie Senior member

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    Now that would be a good shout...
     
  10. Ironist

    Ironist Senior member

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    They should give the moderators free shoes. I think that would work :D.
     
  11. EFV

    EFV Senior member Dubiously Honored

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    Wow, this is every small business owners nightmare. @LA Guy, is it possible to delete this thread or alter the thread name? Since the OP and the business owner have settled this.
     
  12. LA Guy

    LA Guy Opposite Santa Staff Member Admin Moderator

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    We typically do not delete threads, but I'd be happy to amend the OP and thread name.
     
    3 people like this.
  13. j ingevaldsson

    j ingevaldsson Senior member

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    It would be great if you could do this. I know the owner and staff of Robinson's Shoes will be delighted. Change the thread name to something without the stores name, and at least add an edit note that everything was settled between me and the store soon after the OP. Thanks!

    Edit: Saw that you already changed the thread name, nice, maybe even better without the store name, but I understand why you named it the way you did.
     
    Last edited: Aug 2, 2014
  14. LA Guy

    LA Guy Opposite Santa Staff Member Admin Moderator

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    I will keep the name in, but will change it later to reflect that there has been a resolution and also add a note in the,op.
     
    1 person likes this.
  15. othertravel

    othertravel Senior member

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    Edit: question answered
     
    Last edited: Aug 3, 2014
  16. LA Guy

    LA Guy Opposite Santa Staff Member Admin Moderator

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    It always takes Google time to reindex things, which is why you want to get things right before submitting a new website, for example.
     
    Last edited: Aug 2, 2014
  17. j ingevaldsson

    j ingevaldsson Senior member

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    Great, thanks!
     
  18. UnnamedPlayer

    UnnamedPlayer Senior member

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    Why the hell would you delete the thread?
    Isn't this page accessible to the Public? You don't have to be a member to read what is written here.

    Someone sees the google result, they read the thread, they see that the problem was resolved and they can then make their decision on whether or not to buy the shoes.
     
    Last edited: Aug 3, 2014
    1 person likes this.
  19. EFV

    EFV Senior member Dubiously Honored

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    They didn't delete the thread, which was a good choice imho. But surely you can see why it's a good idea to change the title?
     
    2 people like this.
  20. LA Guy

    LA Guy Opposite Santa Staff Member Admin Moderator

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    One of the benefits of the internet, imo, is that it makes retailers and vendors accountable to their customers. It gives some degree of power to the powerless. If we have a reasonable suspicion that a negative review is being written by a competitor, or otherwise falls under the definition of libel, we delete those reviews. However, I do not find at all compelling the argument that a negative review can damage a business, and therefore a poster of such a review should be held responsible for any financial losses by that company, if that review was written in good faith and honestly. My message to businesses: treat every customer, in every instance, as though they were their most favored customer.

    We only delete those posts that allege actual criminal misconduct that has not been proven in a court of law. Bad customer service is not, AFAIK, criminal.
     
    Last edited: Aug 3, 2014
    1 person likes this.

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