I bought a pair last week and was sure that there was a sticker inside the lid of the box. I'll check again tonight. In any case, it would seem fairly irrelevant as the damage is very obvious. Did you buy them through a store or online? Taking them into a physical store would seem to be fairly easy. If through an online store, the photos should be adequate evidence. The creasing is possibly not a major issue because that would happen within an hour or so of wearing them. The gouges and blacking on a light coloured boot would be a major concern for me though. I bought then online and was advised the best way to deal with it was to take it to the retail store and try my luck with getting a replacement, a bit dodgy but sure. I did that and they said they would send them back to get looked over and they have ordered me a new pair of boots. The guy at the store couldn't find the sticker and agreered it was quite a dodgy pair, the women down there didn't seem to think so. I didn't even try the boots on which has me a little worried about the creasing at the back, but the guy at the store said it was normal... so who knows? Hindsight maybe I should of tried them on to double check the size. I also noticed a few pair of boots on display that had those little gouges in them in the store.