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Rider Boot Company

l33tcoder

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Despite several emails for order update for the shell MTOs I haven't heard anything. Anyone else on the same boat.
Since the ETA was mid-Sept, I would have expected an (proactive) email update on any delays.
Generally I have seen Rider Boot folks to be very responsive but not in this case...anyone knows whats going on?

(I do not have an order for a grain shell boot).
 

stephenaf2003

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There are a few other things you could try. I’ve had difficulty raising them through e-mail as well, here’s their phone #804-912-1783.

Also, from my understanding, Jeff is pretty active on Reddit’s GYW. I’m old and can’t really figure out how to use that site, so sorry I don’t actually know how to find him there.

Also, you could try their contact form on their website, which I’ve had better success with as opposed to direct e-mailing them.
 

unsuitable

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Leet,

You might call up your order confirmation email and hit the "Order Status" page. I think this someone's (Shopify's?) generic sales portal implementation. It allowed me to put my mobile number in for updates so I actually got a note on my phone when my order shipped.

I'm not sure what is up with the incommunicado situation. I feel a bit bad that I am the only one here who got shoes so far. I assure you that there is nothing special about me at all. My emails have been unanswered as well this past 30 days.

My long-term experience with Rider has been very positive across 3 or 4 orders now.
 

l33tcoder

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I have been checking the order status page several times in the hope that the status changes :) Unfortunately the status still says "We've accepted your order, and we're getting it ready. Come back to this page for updates on your order status."

>My long-term experience with Rider has been very positive across 3 or 4 orders now.
Yeah other than this order...that has been my experience as well. Even for the latest shell GMTO, I received quick replies from Jeff for some clarification Qs. But no response on the order ETAs and delays.
 

BagleyBrown

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Despite several emails for order update for the shell MTOs I haven't heard anything. Anyone else on the same boat.
Since the ETA was mid-Sept, I would have expected an (proactive) email update on any delays.
Generally I have seen Rider Boot folks to be very responsive but not in this case...anyone knows whats going on?

(I do not have an order for a grain shell boot).
Received shipping notice for my Calvados shell boots from that order just now.
 
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l33tcoder

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Finally!
Out of curiosity did you opt for storm welt? I was told (last month) that boots with storm welts were delayed.
 

unsuitable

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Received shipping notice for my Calvados shell boots from that order just now.
That is great to hear. I am on my third wear and I feel guilty every time I shoe-up knowing that less fortunate souls (soles?) are still not united with their MTO orders.
 

BagleyBrown

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Finally!
Out of curiosity did you opt for storm welt? I was told (last month) that boots with storm welts were delayed.
Yes, it has been awhile but I believe I chose the storm welt for this boot!

That is great to hear. I am on my third wear and I feel guilty every time I shoe-up knowing that less fortunate souls (soles?) are still not united with their MTO orders.
Yes sir, I and the others have quietly cursed you since your early shipment. :)

Could you please post a few pics to appease the less fortunate?

Their description of this last sounds close to perfect for me, a bit short and wide, both are correct for my needs.
*Not sure my size 15 would be on same last as others.
 

BagleyBrown

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Beautiful boots! I was definitely looking at ordering an identical pair, but was worried the lady wasn’t wide enough.
Thank you it was quite a gamble for me as well, without first ever seeing a size 15 from them.

These are good and wide. For future reference.
 
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unsuitable

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Thank you for the update - my youngest son wears a US 16 in most shoes but he COULD wear a 15 if it had a wide toe box.

I'm not buying him any Riders just yet - but maybe a graduation present someday.

And: Those boots look great!
 

l33tcoder

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Since I was still waiting for any shipment news for my shell MTOs, I called again (no email responses). Apparently Col#4 leather batch was also rejected by the factory. Scotchgrain was rejected twice!

Considering the reputation of Horween I am really surprised that so many rejections for their leather batches. Anyone heard similar stories about Horween?
 

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