This is a timely thread for me, because I've seemingly been banned by Ricky before I even started with him. Last November, I placed my first order, and sat frustrated while I read on these boards about other new Jantzen customers of the same vintage who got their shirts while I did not. So I sent Ricky a nice e-mail this spring asking what had become of my order. No reply. Then in May, I placed another order. Yesterday, after having heard nothing back on that order, I sent another nice note asking what was up. Does anyone have any magic word or phrase that I could use to get some love from Ricky?