Returning to Ssense

Discussion in 'Streetwear and Denim' started by Xhale12, Jan 10, 2012.

  1. Xhale12

    Xhale12 Senior member

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    I returned my APC coat to Ssense today and it cost me 75$ to ship it back. Does ssense refund the shipping cost or is it on me to pay that fee? If I will have to pay that much everytime I return an item to them, this will be my last time shopping there.
     
  2. Mr. Moo

    Mr. Moo Boxercise Toughguy

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    Sounds like it's your last time.
     
  3. brad-t

    brad-t Bae Blade

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    So what, you want them to refund your money AND pay for your international return shipping?
     
  4. Oasis

    Oasis Senior member

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    Assuming the good weren't faulty, are you being serious? :rotflmao:
     
  5. Caveat

    Caveat Senior member

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    I would be happy that you got in touch with Ssense customer service to even set up the return. That is a feat in itself.

    P.S. Do you live in Mongolia or something? When I shipped a pair of shoes from the US to Russia it was only $35.

    P.P.S. They are going to take the original shipping charge out of your refund as well.
     
    Last edited: Jan 11, 2012
  6. GoldenTribe

    GoldenTribe Senior member

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    I have a massive sense of entitlement. Would someone please come to my house and wipe my ass with dollar bills?

    FTR, I have only had good experiences with Ssense and their customer service, including speedy replacement of a faulty piece of hardware on a jacket.

    And frankly, I am frequently aghast at the flippancy with which people on SF treat returns. "I don't know the fit, so I ordered three different sizes, will return two of them or maybe all three if it doesn't blow me away" etc -- that is not what stores want or expect when they offer generous return policies. If this is your last time shopping at Ssense, I promise they won't miss you (unless you are a puppet of RFX or andrewgreg's)
     
    Last edited: Jan 11, 2012
  7. stevent

    stevent Senior member

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    I don't think it's wrong if I consistently buy items from a store and return them to get correct sizing. Most of the time I know my size but sometimes a piece may run a little different and you need to try it out. If I'm at home, I'll just go to SF/Stanford and find a store carrying it but when I'm at college, I don't have a single store that really carries anything I'd be interested in. And half the time you could just sell an item for cost instead of dealing with returns.

    Granted with a site like Mr. Porter, I just ordered a few items that I'm pretty sure won't fit. But at 80% off how can you resist? They definitely should make them final sale or return for store credit only, but after this sale, I wouldn't spend much money elsewhere as they have solid customer service and pretty quick shipping.
     
  8. melonadejello

    melonadejello Senior member

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    I almost posted in this thread last night, but I resisted.
    Glad to see it wasn't necessary
     
  9. Timbaland

    Timbaland Senior member

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    I agree.

    I've only ever took advantage of the return policy once. I emailed the store asking for measurements of the garment. 5 days went by with no response so I just ordered both and returned the one that didn't fit. I hate it how some places don't respond when you ask for measurements. I've missed out on quite a few things this way before.
     

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