Returning to Ssense

[Xhale12]

I returned my APC coat to Ssense today and it cost me 75$ to ship it back. Does ssense refund the shipping cost or is it on me to pay that fee? If I will have to pay that much everytime I return an item to them, this will be my last time shopping there.

 

[Mr. Moo]

Sounds like it's your last time.

 

[brad-t]

So what, you want them to refund your money AND pay for your international return shipping?

 

[Oasis]

Assuming the good weren't faulty, are you being serious?

 

[Caveat]

I would be happy that you got in touch with Ssense customer service to even set up the return. That is a feat in itself.

P.S. Do you live in Mongolia or something? When I shipped a pair of shoes from the US to Russia it was only $35.

P.P.S. They are going to take the original shipping charge out of your refund as well.

 

[GoldenTribe]

I have a massive sense of entitlement. Would someone please come to my house and wipe ****** with dollar bills?

FTR, I have only had good experiences with Ssense and their customer service, including speedy replacement of a faulty piece of hardware on a jacket.

And frankly, I am frequently aghast at the flippancy with which people on SF treat returns. "I don't know the fit, so I ordered three different sizes, will return two of them or maybe all three if it doesn't blow me away" etc -- that is not what stores want or expect when they offer generous return policies. If this is your last time shopping at Ssense, I promise they won't miss you (unless you are a puppet of RFX or andrewgreg's)

 

[stevent]



I have a massive sense of entitlement. Would someone please come to my house and wipe ****** with dollar bills?
FTR, I have only had good experiences with Ssense and their customer service, including speedy replacement of a faulty piece of hardware on a jacket.
And frankly, I am frequently aghast at the flippancy with which people on SF treat returns. "I don't know the fit, so I ordered three different sizes, will return two of them or maybe all three if it doesn't blow me away" etc -- that is not what stores want or expect when they offer generous return policies. If this is your last time shopping at Ssense, I promise they won't miss you (unless you are a puppet of RFX or andrewgreg's)

I don't think it's wrong if I consistently buy items from a store and return them to get correct sizing. Most of the time I know my size but sometimes a piece may run a little different and you need to try it out. If I'm at home, I'll just go to SF/Stanford and find a store carrying it but when I'm at college, I don't have a single store that really carries anything I'd be interested in. And half the time you could just sell an item for cost instead of dealing with returns.

Granted with a site like Mr. Porter, I just ordered a few items that I'm pretty sure won't fit. But at 80% off how can you resist? They definitely should make them final sale or return for store credit only, but after this sale, I wouldn't spend much money elsewhere as they have solid customer service and pretty quick shipping.

 

[melonadejello]

I almost posted in this thread last night, but I resisted.
Glad to see it wasn't necessary

 

[Timbaland]



I have a massive sense of entitlement. Would someone please come to my house and wipe ****** with dollar bills?
FTR, I have only had good experiences with Ssense and their customer service, including speedy replacement of a faulty piece of hardware on a jacket.
And frankly, I am frequently aghast at the flippancy with which people on SF treat returns. "I don't know the fit, so I ordered three different sizes, will return two of them or maybe all three if it doesn't blow me away" etc -- that is not what stores want or expect when they offer generous return policies. If this is your last time shopping at Ssense, I promise they won't miss you (unless you are a puppet of RFX or andrewgreg's)

I agree.

I've only ever took advantage of the return policy once. I emailed the store asking for measurements of the garment. 5 days went by with no response so I just ordered both and returned the one that didn't fit. I hate it how some places don't respond when you ask for measurements. I've missed out on quite a few things this way before.