Hi Members,
Recently I have purchased a pair of shoe from Carmina, and due fit issue I have returned the merchandise to Carmina. Carmina approved my return and provided me with the shipping details.
But now the parcel is currently being held by the Spanish custom. A check with Correoes (the Spanish national postal service in charge of handling this shipment) has requested for some documents from Carmina. Apparently it is an importer document which begins with an "E" according to Carmina.
But Carmina is now asking me to provide such document when clearly it is their responsibility to do so as an "importer".
May ask the forum members here if any of you have returned goods to Carmina from outside of Spain and faced similar issue before? I just do not want the goods to be returned to me and further incurred unnecessary charges.
Thank you!
Recently I have purchased a pair of shoe from Carmina, and due fit issue I have returned the merchandise to Carmina. Carmina approved my return and provided me with the shipping details.
But now the parcel is currently being held by the Spanish custom. A check with Correoes (the Spanish national postal service in charge of handling this shipment) has requested for some documents from Carmina. Apparently it is an importer document which begins with an "E" according to Carmina.
But Carmina is now asking me to provide such document when clearly it is their responsibility to do so as an "importer".
May ask the forum members here if any of you have returned goods to Carmina from outside of Spain and faced similar issue before? I just do not want the goods to be returned to me and further incurred unnecessary charges.
Thank you!