• Hi, I am the owner and main administrator of Styleforum. If you find the forum useful and fun, please help support it by buying through the posted links on the forum. Our main, very popular sales thread, where the latest and best sales are listed, are posted HERE

    Purchases made through some of our links earns a commission for the forum and allows us to do the work of maintaining and improving it. Finally, thanks for being a part of this community. We realize that there are many choices today on the internet, and we have all of you to thank for making Styleforum the foremost destination for discussions of menswear.
  • This site contains affiliate links for which Styleforum may be compensated.
  • No Man Walks Alone one of our oldest sponsors owned and operated by one of the most discerning buyers I know, is right now offering up to 50% off on their winter sale. Browse their extensive selection of mesnwear, shoes and accessories, and get something truly special, like this special collaboration Western style shirt by G. Inglese in a rich, thick, and luxe brown cotton moleskin, with subtly contasting yellow snaps

  • STYLE. COMMUNITY. GREAT CLOTHING.

    Bored of counting likes on social networks? At Styleforum, you’ll find rousing discussions that go beyond strings of emojis.

    Click Here to join Styleforum's thousands of style enthusiasts today!

    Styleforum is supported in part by commission earning affiliate links sitewide. Please support us by using them. You may learn more here.

Returning merchandise to Carmina - held by custom

davidgoat

New Member
Joined
Jan 30, 2019
Messages
1
Reaction score
0
Hi Members,

Recently I have purchased a pair of shoe from Carmina, and due fit issue I have returned the merchandise to Carmina. Carmina approved my return and provided me with the shipping details.

But now the parcel is currently being held by the Spanish custom. A check with Correoes (the Spanish national postal service in charge of handling this shipment) has requested for some documents from Carmina. Apparently it is an importer document which begins with an "E" according to Carmina.

But Carmina is now asking me to provide such document when clearly it is their responsibility to do so as an "importer".

May ask the forum members here if any of you have returned goods to Carmina from outside of Spain and faced similar issue before? I just do not want the goods to be returned to me and further incurred unnecessary charges.

Thank you!
 

emmay

New Member
Joined
Feb 4, 2024
Messages
1
Reaction score
0
Hi Members,

Recently I have purchased a pair of shoe from Carmina, and due fit issue I have returned the merchandise to Carmina. Carmina approved my return and provided me with the shipping details.

But now the parcel is currently being held by the Spanish custom. A check with Correoes (the Spanish national postal service in charge of handling this shipment) has requested for some documents from Carmina. Apparently it is an importer document which begins with an "E" according to Carmina.

But Carmina is now asking me to provide such document when clearly it is their responsibility to do so as an "importer".

May ask the forum members here if any of you have returned goods to Carmina from outside of Spain and faced similar issue before? I just do not want the goods to be returned to me and further incurred unnecessary charges.

Thank you!
Hi, I just wanted to ask how you managed to resolve this issue? I'm going through sth similar. I also returned Carmina shoes due to fit issues and they have been stuck in customs for over a week. They are with correos. I'm not sure what to do and don't really know how to get in touch with Correos to find out the reason for the delay. If you have any advice it would be much appreciated!
 

Featured Sponsor

Who are your favorite fabric producers for MTM/Bespoke shirts? Choose up to 3

  • Albini

  • Canclini

  • Thomas Mason

  • Grandi & Rubinelli

  • Monti

  • Bonfanti

  • Söktas

  • David & John Anderson

  • Leggiuno

  • Testa

  • S.I.C. Tess

  • Alumo

  • Getzner


Results are only viewable after voting.

Forum statistics

Threads
523,383
Messages
10,748,764
Members
229,786
Latest member
MRCASIAS
Top