Recieved wrong shirt shize from Shopthefinest

[TwoStep]

I just recieved 2 Barba shirts that i ordered from shopthefinest.com

On the order that i made they were size 39 / 15.5

When i tried one of them i noticed it felt a little to big around the neck.

When i looked it was size 16/ 41 even though i ordered 15.5.

Since tags from the shirt what can i do in this situation?

The other shirt was the right size.

 

[FStyles]

return them? Not sure what the issue is. Ian is a pretty cool guy.

 

[Yika]

call/email them regarding the situation.

 

[Philip1978]

Just email them and see what they say.

 

[Douglas]

Fatten up.

 

[Hans]

Send Ian at STF an email. He's very helpful.

 

[LA Guy]

Ian is a straight up guy and will make this right. Probably just a problem during fulfillment.

 

[The Contrarian]

Another catastrophe averted thanks in part to style forum.

What did people do with issues like this before this place existed?

 

[winston]

Originally Posted by The Contrarian

Another catastrophe averted thanks in part to style forum.

What did people do with issues like this before this place existed?

They phoned/emailed, as advised here.

 

[TwoStep]

Spoke with Ian now. I am going to ship it back. If he has no issues with it they are going to offer me store credit. However i find it pretty annoying that they can't give me a straight answer. "Send it in and i'll have a look at it". Since this is clearly their fault i'd prefer them to give me a straight answer.

 

[bananananana]

Originally Posted by TwoStep

Spoke with Ian now. I am going to ship it back. If he has no issues with it they are going to offer me store credit. However i find it pretty annoying that they can't give me a straight answer. "Send it in and i'll have a look at it". Since this is clearly their fault i'd prefer them to give me a straight answer.

**** that ****. Demand your cash back plus all shipping costs. Who gives a **** that people here think this Ian guy is a nice dude. His company screwed up and should bear 100% of the costs.

Make sure to take pics of the shirt and tags too in case he doesn't give you cash back so you can do a CC charge back.

 

[VKK3450]

Originally Posted by TwoStep

Spoke with Ian now. I am going to ship it back. If he has no issues with it they are going to offer me store credit. However i find it pretty annoying that they can't give me a straight answer. "Send it in and i'll have a look at it". Since this is clearly their fault i'd prefer them to give me a straight answer.

Why only store credit?

If it's as you say I would expect option of a refund and return shipping costs at least.

K

 

[forex]

He probably wants to make sure that he actually made the mistake. Ian is a good guy to deal with so I am sure he will make it right.

 

[alliswell]

Originally Posted by TwoStep

Spoke with Ian now. I am going to ship it back. If he has no issues with it they are going to offer me store credit. However i find it pretty annoying that they can't give me a straight answer. "Send it in and i'll have a look at it". Since this is clearly their fault i'd prefer them to give me a straight answer.

He doesn't know you. Maybe you're this guy...

Originally Posted by bananananana

**** that ****. Demand your cash back plus all shipping costs. Who gives a **** that people here think this Ian guy is a nice dude. His company screwed up and should bear 100% of the costs.

Make sure to take pics of the shirt and tags too in case he doesn't give you cash back so you can do a CC charge back.

 

[anon]

why not just exchange the shirts for the right size?