Wow, that is unbelievable. Actually it's totally believable and not surprising at all. There is no more miserable experience than dealing with an airline. It's one of the few times I have felt utterly powerless. Whether you're some schmo who flys occasionally on vacation, or a super power traveler, they will fuck you when and how they please and there isn't a damn thing you can do about it. I avoid flying whenever I can and refuse to fly if i'm going anywhere from Boston to DC, the train is much much more enjoyable. I hate the all of the airlines.