I ordered a pair of Allen-Edmonds Park Avenues from Shoebuy.com when they were on sale last week. Yesterday, the UPS tracking number said the shoes were delivered, so I was excited to get them when I arrived home after work. I get home, and there are no shoes to be found anywhere. I call UPS and ask, where is my package? They said "we show that it was delivered to 123 Brownhorse Street" and I say "that's great, but the address on the package was 123 BrownWOOD Street." I check google maps and 123 brownhorse street doesn't even exist in my area. I ask UPS how I am supposed to get my package. They tell me that only the shipper can initiate a trace, not a customer. By this time shoebuy.com is closed so there's nothing I can do. Today I call shoebuy.com and explain the situation to them. They tell me that they will contact UPS to start the trace, and that it could take 8-10 days, and if the shoes don't turn up, they will give me a credit. I tell them that I don't want to wait another 2 weeks for my shoes, I already waited a week, and asked them if they can ship me a new pair in the meantime since the first package may never turn up. They refuse. The second issue is that I don't want a credit - I want the park avenues I ordered at the price I got when they were on sale. It was a substantial discount from their current price. Shoebuy was completely unhelpful. I know this problem was not shoebuy's fault, but don't they have any interest in customer satisfaction? I call UPS back this morning to try to get the phone number of the local warehouse so I could contact them and see if their driver knows where he dropped them, or if he could try to pick them up on his run today. They wouldn't give me that number ("we do everything via email" - yeah right) but they tell me a different story - I can start the trace, it doesn't have to be the shipper, since it was clearly UPS's fault (UPS had the correct address listed on the invoice). Ok, fine. This UPS rep was more helpful than the first and actually called shoebuy to try to get them to send a new pair since it is unknown if the original package can be found. But the shoebuy person who deals with that wasn't around while I was on the line. So who knows.