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Question Regarding Brooks Brothers Return Policy

pitboss12

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I ordered a Brooks Brothers Trench Coat in 46R online about 5 months ago in anticipation of colder/wetter weather this fall/winter. I've lost some weight and now it's too big. It still has the tags on it and I may be able to find the reciept. Can I still send it back for a refund without a hassle or should I just put it up on the B&S?

Thanks.
 

dl20

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Only one way to find out....

dl
 

porcelain monkey

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My experience with BB is that they take anything back at any time. I brought back a pair of shoes that I decided I just didn't like as much once I tried them on with other pants and the guy didn't even open the box to look at them, he just processed my refund. A coat with the tags on it is a no brainer. Do look for the receipt though, because if it has gone on sale, they might just honor the sale price.
 

Tarmac

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If you have the receipt, it is practically unlimited.
 

JayJay

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Originally Posted by Tarmac
If you have the receipt, it is practically unlimited.
This has been my impression, too. I'd try to find the receipt though.
 

grimslade

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Yes, you should have no problem.
 

jasonsun

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Originally Posted by pitboss12
I ordered a Brooks Brothers Trench Coat in 46R online about 5 months ago in anticipation of colder/wetter weather this fall/winter. I've lost some weight and now it's too big. It still has the tags on it and I may be able to find the reciept. Can I still send it back for a refund without a hassle or should I just put it up on the B&S?

Thanks.



I'm sure if you have the reciept, they will honor it anytime. That is their policy. Otherwise they will store credit the price tag minus 25%. (25% is what they consider as sale price)
 

Jmca1

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I bought a pair of gabs in January and two sport shirts, and never got the chance to wear them. They sat in the closet, with tags on. Since I bought them, I've lost 65lbs. This past weekend I asked my long time sales associate about it and she said bring them in. I exchanged it for some of their boxers, a white dress shirt and a new belt and only laid out $5!!!!!

I dont think you will have much of an issue
 

pgoat

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I have about 14 unworn BB shirts bought over the last two-three years which still are folded with price tags, some still in the plastic...I actually have a few others which I've worn and discovered they are tents, something I didn't notice in the store - mea cupla.

I'd like to return the 14 unworn ones but am not sure if I can find all the receipts...the price tags total about $1200. BB's web site states they'll only give back $200 max in cash, and anyway, they seem to offer refund to the original purchase method (so Credit card in those cases?)...or maybe give me a store credit with out the receipts (I'd sure prefer the cash or refund to my MC - I want to get some custom shrts made)

do you guys feel there is a good chance they will these all back at the same time?
 

Cary Grant

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If you charged it and cannot find the receipts, you should be able to go to your online account and find and print a copy of the transaction.
 

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