- Aug 30, 2009
- Reaction score
Hello everyone, I am looking for a bit of feedback regarding a recent lost item. I purchased a tie-bar from an American fellow on this forum. I paid regular payment over PayPal. I waited a bit and the envelope arrived and it was wrapped in a plastic bag with apologize from Canada Post. They said they are sorry the package was damaged and that they found it this way along the shipping route. I contacted them and they said they are not responsible for the product, but rather that it is the seller or the US postal service that is responsible. She cited some international mailing agreement. The tie-bar was placed (I'm assuming) in a regular thin white envelope. It was wrapped in a small piece of paper-towel. The envelope had a hole in the corner and no tie-bar was to be found when I opened the envelope (the envelope was placed in the plastic bag after they found it damaged). Knowing that the envelope is quite thin, the tie-bar is a small pointy piece of metal, and that a small piece of paper towel provides little protection, I feel as if the sender was a bit negligent in packaging the item. Do you agree? Who is liable in this case? Should I expect a refund from the seller? With regards to PayPal, it states that the following condition applies for potential claims: "The item was damaged en route to its destination. Example: Your antique vase was broken in transit." I have not contacted the seller, and for all I know he may be very helpful and this might not be an issue at all; however, I wished to ask for my own information. Thoughts? It was to be my first tie-barEdit: Don't think it was insured, just a USPS stamp with like 1.XX$ on it.