bubble_republic
Member
- Joined
- Jan 25, 2011
- Messages
- 11
- Reaction score
- 0
Hello everybody,
After taking a look at various threads, I've decided to introduce myself to Allen Edmonds, which is quite the step up from Spring (for any Canadians out there). Since the customer service at my local Harry Rosen is pretty terrible, I ordered a pair of Bayfield boots directly from AE's website. After the extremely arduous process of having the boots--along with some shoe care products--shipped to Canada (another story in itself), I was excited to finally have a look at them in person. I was initially very impressed; however, I noticed several defects and I was wondering if they are within acceptable limits for firsts.
Here is a description of the screenshots in the attachments:
1 - Silhouette of the boots
2 - Cut on the sole
3 - Various scratches (more on the tongue and elsewhere)
4 - Scratches and/or lack of dye around the stitching
5 - Scratches and black marks near the top
6 - Lack of dye running along the edges of the sole
Is this something I should bring up with AE customer service? If so, should I be requesting some form of compensation due to the quality issues? I would really appreciate it if anybody could offer some advice on what I should do. I understand that I will most likely scratch the boots within the first couple of wearings, but I would rather it be my fault than tha manufacturer's--it looks somewhat unfinished/damaged the way it is now.
Thanks!
After taking a look at various threads, I've decided to introduce myself to Allen Edmonds, which is quite the step up from Spring (for any Canadians out there). Since the customer service at my local Harry Rosen is pretty terrible, I ordered a pair of Bayfield boots directly from AE's website. After the extremely arduous process of having the boots--along with some shoe care products--shipped to Canada (another story in itself), I was excited to finally have a look at them in person. I was initially very impressed; however, I noticed several defects and I was wondering if they are within acceptable limits for firsts.
Here is a description of the screenshots in the attachments:
1 - Silhouette of the boots
2 - Cut on the sole
3 - Various scratches (more on the tongue and elsewhere)
4 - Scratches and/or lack of dye around the stitching
5 - Scratches and black marks near the top
6 - Lack of dye running along the edges of the sole
Is this something I should bring up with AE customer service? If so, should I be requesting some form of compensation due to the quality issues? I would really appreciate it if anybody could offer some advice on what I should do. I understand that I will most likely scratch the boots within the first couple of wearings, but I would rather it be my fault than tha manufacturer's--it looks somewhat unfinished/damaged the way it is now.
Thanks!