but see thats the point ... i dont think they would ever do that or let that happen. i am POSITIVE they would have mentioned the fact they they will shrink in the situation you mentioned above. Mistakes can be made. It wouldn't be the first time that BiG made a mistake on something, that I can tell you for sure from experience, and this has nothing to do with my first order from them. you know what your right, they should totally hold your hand. im going to talk them about hiring a full-time "hand holder" to appease people you like you. as for me, they have always been 100%. I know you're being sarcastic, but the truth is, if they did that, or even if they had one of their current employees start communicating with first-time customers, it wouldn't worsen their customer service.