Actually, that isn't true. If you tell BiG to hem to a specific length, they will do it with no questions asked, at least if you are ordering online. The first pair of jeans that I ever ordered from BiG, I made the same mistake as FourT6and2, and nobody from BiG contacted me to make sure that I knew what I was doing. They just hemmed them and shipped them out to me, and I had to keep that pair dry as a result. Maybe it's different if you order by phone, since they have you on the line and can tell you more easily. I do agree that they are great about the free multiple hemmings, and now that I am a repeat customer of theirs, they are much more communicative with me about product details when I order. right, IF THEY KNEW WHAT HE WAS DOING THEN THEY WOULD HAVE NEVER HEMMED THEM. but yes, if you just say ... hey, i would like them hemmed here, they are not going to say ... um, are you sure ... that would be unreasonable obviously. do you understand the difference?