Back in September 2010, I placed an order for balmoral boots from Mr. Roberts with a 100 pound deposit. Come March 2011, he created the wrong pair of boots and offered to remake them, taking note to his mistake and reiterating his understanding of what I wanted. Then in Septemberr 2011 after numerous e-mails he responded that the closers still had the boots since the pair they made weren't "perfect" and he only accepted the best from his closers. Finally in October he said the boots were ready to ship and that I should send the remaining balance via paypal. Just to be sure, I asked for pictures and interestingly enough he made the EXACT SAME MISTAKE again, even after reiterating that he understood the changes that needed to be made to the patterns. He offered a refund and at that point I accepted one, only he said I would have to wait 21 days to receive it. That was on Nov. 1 and it is now January 2012 and still waiting, no responses to several e-mail and to be honest I'm quite disappointed in this man's behavior. If he is trying to establish a good reputation for his new business, he is not off to a good start. So to save yourself the headache, avoid using Cliff Roberts.
UPDATE: Refund received on 1/12/2012, the saga has finally ended
UPDATE: Refund received on 1/12/2012, the saga has finally ended
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