I would not get anything from him anymore, nor I would recommend him and here is my story and my reasons: I placed an oder with him early in May 2011. I wanted something exactly in Shannon's balmoral boots from Edward Green but in Burgundy and the uppers being suede and with Dinite sole. Today which is 13th of January of 2012 I finally got the boots. Cliff is communicating really really badly and finally in Novemver 2011, after not hearing back from him, I sent him an e-mail asking him to refund my deposit. After a couple of weeks, he said, he had to buy the suede, blab balb and thats why it took him so long. Then right before Christmas, he said, the boots are ready (and he'd never sent me any photos of them either in the meantime) and I also he has changed the sole from Dinite to a double leather without asking me. In that point, I said, fine but send me a couple of images because I want to make sure what you have made. His reply was that he could not find his charger! and I replied, I can wait until you find it. Last weekend he finally sent the photos and the boots looked fine with a detail being missing which I could not be bothered in that time to get into an argument with him. He also charged £20 for postage within the UK which is way too high. A recorded special delivery for a pair of boots is not going to cost you more than £7. Did I receive those boots the next day??...... of course not. It was until after a week when I e-mailed him reminding him that I am still waiting for the boots that she finally sent them. The boots arrived in a shoe box at least 2 size small, the boots where essentially squeezed into it and he had wrapped the box with tape, instead of putting the box in a bag and send them, so not only the box is useless, it needed to be ripped in order to get the boots out. Thus, in one world, one of the worst customer service you can imagine,,,very very frustrating. now to the construction and the boots itself. they are good, but they are no match for neither Edward Green balmoral which I own nor the Wigmore Gaziano Girling which I also have. They both cost about twice as much as Cliff's but given how long it takes him to make the boots and his very poor customer service, I suggest, you look at the deals which pops up on Seasonal sale. I spotted almost the exact style of boots, I wanted from Mr Porter, by Mr Hare only in brown which were down to £330. Unfortuntaly next time, I want to save some money, I get my shoes from somewhere else.