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TheLawBeard

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Meant to order some of the limited release denim. Forgot they ended at a weird time and couldn’t get an order in. Any idea when they’ll do another run?
 

EZB

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Meant to order some of the limited release denim. Forgot they ended at a weird time and couldn’t get an order in. Any idea when they’ll do another run?
The Japanese line usually runs every few months I think.
 

cuponoodles

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Ever since PC has changed the shirt body length algorithm, I've had an impossible time getting fits right. I care about hem length, especially in the front, because 90% of the time I wear the shirts untucked. I can no longer get the hem lengths accurate. Often they're off by over an inch. Which seems crazy for a company that's now advertising 0.1" precision.

I understand what PC says about the new sizing; I see the measurements in the form; I've confirmed with 3 different people (including Seph) that they don't compensate for shrinkage in the length—which is also crazy, but that's another topic.

Every shirt I've ordered since the change has been longer than I requested in the front, with the exception of one square-hemmed short-sleeve shirt. I'd compensate, except the differences are all over the map, ranging from 1/4" to 1-1/2".

I'm no loner comfortable ordering a shirt. I have 20 PC shirts, and felt very much in control of the process, and now it just feels like gambling. I have a $100 credit with company, thanks to buying so many shirts, and I don't feel comfortable cashing in, because I have no idea what I'm going to get. No one I've written to at the company has indicated that they have any idea what I'm talking about.

@Seph, please help. I want to keep giving you my business but I'm stuck. The last shirt I ordered is a total loss and I don't wish to repeat.
Maybe this obvious statement is obvious, but have you considered a return? I'm 30+ shirts in myself and sent in my first return a few weeks back and it was pretty seamless (ha!).
 
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paulraphael

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Maybe this obvious statement is obvious, but have you considered a return? I'm 30+ shirts in myself and sent in my first return a few weeks back and it was pretty seamless (ha!).
Yeah, I'm returning the shirt. The problem is future shirts. I don't want to keep gambling. I'd like to get to the bottom of this, but have not gotten any helpful responses from anyone at PC.
 

ericgereghty

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@Seph out of curiosity, do the Baird linens not have the same shrinkage allowances for all fabrics?

As well, has anybody gone from "Very Sloping Shoulders" to "Very Very Sloping Shoulders?"
 
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FlyingHorker

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Tried on my baird shirt from last spring, and it kinda sucks.

It's pretty scratchy, not that breathable or cool wearing.

Does anyone have a different set of measurements they use for linen shirts? My current shirts are fairly slim overall.
 

paulraphael

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Tried on my baird shirt from last spring, and it kinda sucks.

It's pretty scratchy, not that breathable or cool wearing.

Does anyone have a different set of measurements they use for linen shirts? My current shirts are fairly slim overall.
I find all the linens are different, and PC's shrinkage allowances are kind of like educated guesses. They've had washed linens (like from Thomas Mason) that don't shrink at all. In the case of my Baird shirt, the shrinkage allowance seemed to be about right, because the shirt fits well. I added about half a percent to the length (where they don't compensate) and this worked well ... although it's before they changed their length calculations. I have a harder time getting it right now.

My Baird shirt feels good after just a couple of washes. Definitely a more rustic textured linen, but I like it.
 

FlyingHorker

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I find all the linens are different, and PC's shrinkage allowances are kind of like educated guesses. They've had washed linens (like from Thomas Mason) that don't shrink at all. In the case of my Baird shirt, the shrinkage allowance seemed to be about right, because the shirt fits well. I added about half a percent to the length (where they don't compensate) and this worked well ... although it's before they changed their length calculations. I have a harder time getting it right now.

My Baird shirt feels good after just a couple of washes. Definitely a more rustic textured linen, but I like it.
When did the length calculations change? I should clarify, I ordered last fall, not spring.

Hopefully this shirt will soften up over time, I read linen often starts off starchy and scratchy and continues to soften.

Maybe I need to try these Mason linens.
 

paulraphael

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When did the length calculations change? I should clarify, I ordered last fall, not spring.

Hopefully this shirt will soften up over time, I read linen often starts off starchy and scratchy and continues to soften.

Maybe I need to try these Mason linens.
They changed the math sometime in the last year to accommodate the straight hem option. You'll now see a different measurement for the front and back lengths (the front is generated automatically). It may be coincidence, but I've had a very hard time getting lengths right since this change. I'm not ordering any more shirts until I can get to the bottom of it.

The Mason linen I have is a specific one that's discontinued. I don't have any experience with the current offerings.
 

StanleyVanBuren

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This seems to be the biggest problem for long-term customers. We get our size dialed in and then PC changes something and we have no notice until we get our next order and something is off. The customer service people will offer a remake but don't ever answer the question as to "what changed?" and possibly they don't themselves know.

I've had this a couple times where I ask a specific question, share pictures of shirts that came out different with the same measurement, and they can't do anything other than say "try 1/2" larger on all future orders." Sorry, but did something change? This answer could be as simple as "yes we changed factories and the new one has a slightly different way of measuring this value" or "yes, we changed the way we calculate this measurement." Or if it's not an across-the-board change, then it would be helpful to know if something was adjusted for one particular fabric or type of fabric (like linen, for instance). Then we know it's a one-off and won't change anything for future orders.

It's great that customer service is accommodating but I would almost rather they be knowledgeable. I appreciate that we usually get better answers here, so at least we have somewhat of a workaround this way.
 

paulraphael

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It's great that customer service is accommodating but I would almost rather they be knowledgeable. I appreciate that we usually get better answers here, so at least we have somewhat of a workaround this way.
100%.

I'm struggling with what to do right now, because all the friendly customer service people are just repeating the same boilerplate to me.

I love my PC shirts, but am seriously considering taking my business to someone like Carl Goldberg at CEGO, and just swallowing the price increase and multi-shirt minimum.
 

sjmin209

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This seems to be the biggest problem for long-term customers. We get our size dialed in and then PC changes something and we have no notice until we get our next order and something is off. The customer service people will offer a remake but don't ever answer the question as to "what changed?" and possibly they don't themselves know.

I've had this a couple times where I ask a specific question, share pictures of shirts that came out different with the same measurement, and they can't do anything other than say "try 1/2" larger on all future orders." Sorry, but did something change? This answer could be as simple as "yes we changed factories and the new one has a slightly different way of measuring this value" or "yes, we changed the way we calculate this measurement." Or if it's not an across-the-board change, then it would be helpful to know if something was adjusted for one particular fabric or type of fabric (like linen, for instance). Then we know it's a one-off and won't change anything for future orders.

It's great that customer service is accommodating but I would almost rather they be knowledgeable. I appreciate that we usually get better answers here, so at least we have somewhat of a workaround this way.
This x 1000. I just sent two shirts back & while it's nice that they're willing to remake them, my confidence that i will get the shirt I actually ordered has gone way down.
 

Funcheese

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No multi-shirt minimum with Carl ;)
Swallow the dough, save the headaches and buy American. Support these businesses that took a hit during pandemic.
Carl has a ton of fabrics and what he doesn't have he can usually get. Go see him.
 

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