Problem with solelyshoes

[edliu97]

I have placed an order (cheaney imperial collection) in soleyshoes via internet on 17/1. Apart from deducting the money from my credit card, I haven't received a single word about the progress nor shippment even though I sent email to them twice.

Have anybody got similar experience recently ? and what should I do for the next step ?

 

[FELT]

Originally Posted by edliu97

I have placed an order (cheaney imperial collection) in soleyshoes via internet on 17/1. Apart from deducting the money from my credit card, I haven't received a single word about the progress nor shippment even though I sent email to them twice.

Have anybody got similar experience recently ? and what should I do for the next step ?

I've bought from them in the past with no problems at all, and have had good telephone communications from them. Suggest you give them a call.

 

[edliu97]

After further email, they replied back they were still waiting to receive stock from the manufacturer (in which did not mention in their confirmation of order). Eventually the shoes arrived today with perfect condition.
The shoes are perfect BUT their service is really poor (in comparison with other online shop like Herring and Bespoke England) and I don't think I will order any shoes from them anymore.