elippsis
Well-Known Member
- Joined
- Dec 16, 2008
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During the last one day suit sale, I purchased (online) an 1818 Regent Double Breasted Tuxedo. When I received the order today, the trousers were missing!
I called customer support, and they looked into it, and said the dinner jacket and trousers were sold separately.
However, I remember, distinctly, that trousers were included as I recall reading that they were pleated and I wasn't sure if I'd like the pleated trousers but thought it was a good price for the tux regardless. Also, on their website, all full tuxedos (jacket and pants) are listed as "1818 Regent Tuxedo," whereas, separates are listed as "1818 Regent Tuxedo Jacket."
Now, I don't know what to do...they're not sending me the trousers that I intended on having even though I believe they should be.
Do I have any recourse other than returning the jacket at my expense? The link is now unavailable because the product has since been discontinued.
Any advice would be greatly appreciated!
I called customer support, and they looked into it, and said the dinner jacket and trousers were sold separately.
However, I remember, distinctly, that trousers were included as I recall reading that they were pleated and I wasn't sure if I'd like the pleated trousers but thought it was a good price for the tux regardless. Also, on their website, all full tuxedos (jacket and pants) are listed as "1818 Regent Tuxedo," whereas, separates are listed as "1818 Regent Tuxedo Jacket."
Now, I don't know what to do...they're not sending me the trousers that I intended on having even though I believe they should be.
Do I have any recourse other than returning the jacket at my expense? The link is now unavailable because the product has since been discontinued.
Any advice would be greatly appreciated!