Let me start by saying that I really like Private White. What with their commitment to quality; the cut and silhouette of the product; in addition to their endeavour to source everything from within 50km of their factory. However, I've had - or am having - a very disappointing experience with them where the incorrect care label was placed in the jacket, subsequently resulting in the jacket being damaged quite extensively in a 30c wash, when it should have been dry cleaned. That the jacket is so nice is probably the reason I'm so gutted about it's untimely demise. Besides this, I've found their customer care lacking, taking a week to get back to me requesting that I send the jacket back. When I phoned to follow up they seemed pretty indifferent.
I'm possibly jumping the gun by getting overly irritated by this, but has anyone experienced a situation like this before, and is it possible for the factory to rectify this?
I'm possibly jumping the gun by getting overly irritated by this, but has anyone experienced a situation like this before, and is it possible for the factory to rectify this?