Thanks for the kind remarks. Aside from that, I'm glad this issue came up. We deal with several pair of cords everyday. Some customers have a preference of what we use to finish them, others don't. Some have a preference on how they want them to look, others don't. For example, there are 4 basic customers in terms of how they want us to finish: 1. I'll leave it to you. 2. A mirror gloss. 3. A matted healthy look. 4. Don't touch the uppers, I like the patina. There's no right or wrong in any of the above. It's strictly a matter of preference. If someone doesn't specify, it's up to our judgment. We can't always be right in those cases. Our policy regarding finishing shell cords is to use Saphir Cordovan cream designed specifically for shell. It comes in 4 colors. Black, brown, neutral and, cordovan. Any shoes that have light colored accent stitching get neutral Saphir. We also use Venetian at times. Bottom line, if you have a preference, let us know. It makes it easier for us and no surprises to you. Gets me to think though.... How about a poll: How do you like the finish on your shells? See above and add your choice. If I could figure out how to post the poll, I'd do it. I'm lame in that direction though. Curious to see the consensus.