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Poor customer service griping thread

Discussion in 'Streetwear and Denim' started by LA Guy, Apr 1, 2014.

  1. umbrella613

    umbrella613 Active Member

    Messages:
    28
    Joined:
    Feb 17, 2009
    Location:
    New York, NY
    Such shortsightedness - these places would rather save a few bucks now but can't see how their anal service will cost them thousands in lost business when the customer never returns. These companies won't last long...

    Had a pair of Sorel boots that chaffed terribly. The store refused to refund when I came back three days later, and I'll never go back. Sorel was normal about it, of course - they emailed a return label and refunded, no problem. The store could have done the same thing without losing a penny!
     
  2. Distorbiant

    Distorbiant Senior member

    Messages:
    4,441
    Joined:
    Dec 11, 2012
    That's awful, lol. I'd issue a chargeback on both items just out of spite, lol.

     
  3. click here

    click here Senior member

    Messages:
    813
    Joined:
    Jun 24, 2008
    

    Well, I used the refunded money to purchase more items from the store. Then I emailed them this

    Wow! Greatest customer service I've ever received. Like you suggested, I've just order $324 worth of product from the store . But I feel so guilty... If you're feeling generous go ahead and ship these orders to me.

    If not, just keep the payment. No worries...


    They ended up shipping the items to me :embar:
     
    Last edited: Apr 3, 2014
    4 people like this.
  4. Distorbiant

    Distorbiant Senior member

    Messages:
    4,441
    Joined:
    Dec 11, 2012
    That's fucking amazing.
     
  5. chobochobo

    chobochobo Senior member Moderator

    Messages:
    6,412
    Joined:
    May 7, 2006
    Location:
    Hong Kong
    Well, I had a bad experience with (previous) forum sponsors W*ngt*p. I bought a pair of on sale AS boots size 9, they said their English shoes were English sizes so I bought them for my UK9 feet. Turns out to be UK8 and so obviously unwearable. Several emails to them yielded absolutely no response.
     
  6. cold war painter

    cold war painter Senior member

    Messages:
    547
    Joined:
    Jun 11, 2009
    Location:
    Mamucium
    

    I wear 8.5D in the Barrie and UK8 in Trickers. Trickers country line do run large though, to accomodate thick socks I guess - and everyone's feet are different anyway. But I don't think recommending a UK7 to someone with a Barrie size of 7.5 is too out of whack.

    That doesn't excuse the appalling service you received of course. You never considered a CC chargeback?
     
  7. Shingles

    Shingles Senior member

    Messages:
    420
    Joined:
    Apr 12, 2011
    Location:
    Sweden & Norway
    

    The general consensus seen from the Trickers thread is still to size one full size to one and a half size down.
    But yes, everyones feet are different. I'm not sure what that translates into swedish. Plus I still agreed upon their policy when I ordered them through their website, they claimed that the shoes were in unsalable condition (which is bullshit, ofcourse). So i'm not sure what I can do. And it's been two months now I think.
     
  8. tropics

    tropics Senior member

    Messages:
    1,199
    Joined:
    Mar 22, 2009
    Location:
    Brooklyn NY / Cork IE
    

    interesting... had a pair that did the same. although too late to return them now. i assumed they would soften up after time.
     

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