Poor customer service griping thread

Discussion in 'Streetwear and Denim' started by LA Guy, Apr 1, 2014.

  1. LA Guy

    LA Guy Opposite Santa Staff Member Admin Moderator

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    So, I never have issues with retailers. However, after less than a week of light, indoor, wear, I noticed this on my new Butteros from End Clothing:

    [​IMG]

    I sent them back at my own expense, and they are refusing to refund, saying that the issue was accidental damage. I have over half a dozen pairs of Butteros...

    Going to issue a chargeback for the first time in forever.

    Not cool.
     
    Last edited: Apr 1, 2014


  2. Imyouricecreamman

    Imyouricecreamman Senior member

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    Such an idiotic way to lose a customer
     


  3. LA Guy

    LA Guy Opposite Santa Staff Member Admin Moderator

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    My advice to retailers is to give your customers the benefit of the doubt, especially since it took your "team" a week to deliberate. Uppers completely unblemished, no wear on the sole except for some house wear.

    It's not like the shoes wear dragged through dogshit.
     


  4. kiya

    kiya Brand Representative Affiliate Vendor

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    The odd thing is that type of quick damage is something they can just send the shoe back to the brand and get a refund on a future invoice.
    Unless the brand sucks and doesn't offer that kind of backing to their retailers.
     
    Last edited: Apr 1, 2014


  5. LA Guy

    LA Guy Opposite Santa Staff Member Admin Moderator

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    At this point, it's like whatever. I gave them the day to issue a refund.
     


  6. robin

    robin Senior member

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    I gave up on endclothing after several bad order experiences with them. They can't even fill out the customs forms correctly.
     


  7. Imyouricecreamman

    Imyouricecreamman Senior member

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    This is the point exactly. So easy to offer a replacement pair (if possible) or a refund if not. Can't believe a big brand like Buttero don't accept returns on damage on a product that clearly has never even seen the outside. Online reputation is so easily lost.

     


  8. Fenderplyr

    Fenderplyr Senior member

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    Posted my own thread about the horrible customer service left field gave after they sent me shitty stained merchandise from their "mystery box". After paypal decided in my favor they told me my business was never welcome there again.
     


  9. lesamourai

    lesamourai Senior member

    End is pretty shitty. I bought a backpack from them and after a week of no contact I had to email them to find out that it was now out of stock and to get them to refund me. Won't stop there again.
     


  10. nahneun

    nahneun Uncle Nephew

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    anyone have any end coupon codes :foo:
     


  11. Fuuma

    Fuuma Franchouillard Modasse

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    Not sure which store endclothing is as there are so many online stores, will make sure I stay ignorant.
     


  12. LA Guy

    LA Guy Opposite Santa Staff Member Admin Moderator

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    Here are other pictures that End asked for prior to my sending them back. What bothers me is that they took a full week of deliberation. I mean, it's was an essentially new pair of sneakers.

    Great service built Zappos. I have gotten running shoes, basics, kids shoes, from there, since 2004. Half a dozen returns. Only two for defect or damaged merchandise, after hundreds of orders.

    Think about it.

    [​IMG]

    [​IMG]
     


  13. rydenfan

    rydenfan Senior member

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    I had the worst customer service experience of my life recently with Left Field NYC. I had to fight it with AMEX for the first time in my life.
     


  14. Fenderplyr

    Fenderplyr Senior member

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    Can I ask what happened? They tried to refuse a return on the damaged and untagged merchandise they sent me
     


  15. rydenfan

    rydenfan Senior member

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    I was buying a pair of pants from them for the first time. I called them as I was unsure of my sizing and they recommended order 2 different sizes, which I did. I ordered them through their website and nowhere on the product page did it sale it was a sale item. Only after I returned the items did they tell me that they were considered sale and they would only issue me a store credit!! Why in the world would I buy two sizes of the same pant if I had any inkling that I could not return them. Only when you want to the "sale section" of their site did it get noted there but nothing on either the fit page or the item itself did it denote a sale item. They were absolutely horrible to deal with throughout the process and would never give them another dime
     


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