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Pissed off!  I'll never shop at Holt.

Discussion in 'Classic Menswear' started by MilanoStyle, Jan 1, 2005.

  1. MilanoStyle

    MilanoStyle Senior member

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    I bought a RTW Canali suit from Holt Renfrew. The sales person whom I dealt with came to me and said, why buy RTW? Why not do MTM Armani suit etc ..

    I told him that Armani MTM is nice but I want canvased suits. He said Armani collezioni is canvased and fabric floats over lining BS. I told him Armani does not have canvas front. He kept saying it does, and he asked me to feel his armani sports coat that he was wearing. Sice he insisted, I did my trusty pinch test and it was fused. I tolded him it is fused. He kept saying no its canvased etc.. and he ended up saying sh.t like Armani fabric floats and does not need heavy canvase etc..

    To top it off, as he walks away, he looks at me and said I will have problem with my new Canali suit that to be altered. WTF? Should I have called a manager and striaghten the issue?

    If the store ever screw up alteration or/and surgent cuffs, can I ask for a full refund?

    Thanks.
     
  2. zjpj83

    zjpj83 Senior member

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    His suggestion was that he was intentionally going to sabotage your alterations?
     
  3. MilanoStyle

    MilanoStyle Senior member

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    who knows.. But I felt rediculous. Should I have take the suit to different tailor just to be safe? But then the alteration fee will cost more [​IMG]
     
  4. november

    november Well-Known Member

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    Do you have to pay anything for alteration fees at Holt?
    I don't pay such fees at Harry Rosen.
     
  5. fkl118

    fkl118 Senior member

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    That salesman is either ignorant or deceptive. Either way, I agree with staying away from that H-R.
    I don't think your alterations are going to be intentionally done wrong, since it would be the store tailor's reputation on the line. However, if they did do a bad job on the alterations, and couldn't or wouldn't fix it, I wouldn't hesitate to ask for a full refund.

    BTW, Harry Rosen's free lifetime alterations and repairs are a nice incentive. Their return policy is also pretty good.
     
  6. MilanoStyle

    MilanoStyle Senior member

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    i agree with you guys, I much prefer harry over holt, but the suit i bought was very cute and it was on 40% sale. I could not find the same suit at Harry.

    There was alteration fee which shocked me. Its because the item was on sale. Like I said, this is the last time i am shoppin at holt.
     
  7. PHV

    PHV Senior member

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    Holt Renfrew is trendy gold digger trash. Harry will never do you wrong. This guys really know what they're doing. Holt is full of college kids who really don't know much other than what GQ is telling them.
     
  8. fkl118

    fkl118 Senior member

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    I've never bought a suit at H-R; may I ask how much they charge for alterations? Surely no more than a good alteration place elsewhere?

    Anyways, congratulations on finding a good suit on sale.
     
  9. globetrotter

    globetrotter Senior member

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    this is exactly the type of thing that I would get on the phone about - try to get the country sales manager on the line and tell him the story.
     
  10. Horace

    Horace Senior member

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    I'd post a letter to head of dept., head of store, etc, posthaste.
     
  11. MilanoStyle

    MilanoStyle Senior member

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    The alteration fee came up to be $149 + TAX
    The alterations:
    Jacket:
    Sleeve shortening
    Jacket waist seams.
    Squaring shoulders.
    Surgernt cuffs.
    Pants:
    shrinking Waist - taking in 4 inches.
    tigh seams.
    length - no cuffs

    The tailor told me it was discounted price. If I picked up suits at 50% off, I would have paid more on alteration. I never have bought suits on sales @ harry so I do not know how much harry would charge for alteration for suits on sale.

    I know this lady tailor who is very skill full, but would cost a lot more if I bring her the suit, but at least I know the job will be done right.

    Should I take the suit back to her or should I leave it with H-R? What do you think guys?
     
  12. fkl118

    fkl118 Senior member

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    Hmmm, that is a lot of alterations to be done, so I think $149 is reasonable. Tough call on who to get to do the alterations; I don't know what to recommend. If you have H-R do it and there's a problem, you'll probably be able to return the suit. On the other hand, if you really trust your lady tailor to do a good job, then I think paying the extra cost is worth it.
     
  13. PHV

    PHV Senior member

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    (fkl118 @ 01 Jan. 2005, 1:31) I've never bought a suit at H-R; may I ask how much they charge for alterations? Â Surely no more than a good alteration place elsewhere? Anyways, congratulations on finding a good suit on sale.
    The alteration fee came up to be $149 + TAX The alterations: Jacket: Sleeve shortening Jacket waist seams. Squaring shoulders. Surgernt cuffs. Pants: shrinking Waist - taking in 4 inches. tigh seams. length - no cuffs The tailor told me it was discounted price. Â If I picked up suits at 50% off, I would have paid more on alteration. Â I never have bought suits on sales @ harry so I do not know how much harry would charge for alteration for suits on sale. I know this lady tailor who is very skill full, but would cost a lot more if I bring her the suit, but at least I know the job will be done right. Should I take the suit back to her or should I leave it with H-R? Â What do you think guys?
    Harry does alterations free...
     
  14. november

    november Well-Known Member

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    for life...
     
  15. Ranjeev

    Ranjeev Senior member

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    I believe Harry Rosen does charge a fee for alterations for suits bought on sale for 50% off or greater.
     
  16. shqiptar

    shqiptar Well-Known Member

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    Toronto
    That's a more than reasonable price for that kind of alterations. However, if I remember correctly, you must have paid minimum $1.1k-$1.2k for that Canali suit. Add the tax and the alteration fee, you end up in the $1.5k zone. For $500 more you can have a custom-made/bespoke suit in Toronto, be treated royally, and choose whatever materials and cut you like.


    No matter how skillful the lady is, if she starts messing up with the shoulder there will be problems. Most alteration tailors don't do it right, and the best tailors (the ones that do custom-made/bespoke too) will charge minimum $150-$200 for the reconstruction of the shoulders. I have posted previously about my experiences in Toronto with alterations of the jackets. The same lady did two of my jackets' shoulder alteration: one ended up quite nicely, but the other one was full of wrinkles. Since I had decided to try how far I could go on alterations, I didn't make a fuss out of it. I, simply, threw the bad one away (they were both very cheap suits anyway). So, if the shoulders of the suit jacket don't fit right don't buy it to start with.

    If you don't want to spend more money on alterations, sure send it back. Be grateful that they have generous return policies, and learn from your experience.

    Speaking of complaining, I wouldn't do it. If I were to tell you the bullshit that the sales people from different outlets (H-R, H-R, and many others) have told me, you would be insanely enraged. Just, smile and let go. Shopping and haggling is an art.
     
  17. MilanoStyle

    MilanoStyle Senior member

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    Total, I paid $1350 CAD inc TAX. Canal suits at Harry outlet does not go below $1200 + TAX. So as retail, this was good buy IMO. The suit that I got is vintage brown/orange stripe.  It's sort of night on the town type of suit.  I would not wear the suit to work.  For whatever the reason, I find that RTW suit fabrics are more visually pleasing to fabrics that are available for MTM or bespoke. I got this feeling after going through Brioni, Kiton, and Canali swatch.
     
  18. SmartDresser

    SmartDresser Well-Known Member

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    San Francisco
    I know where you are coming from. Having had the same experience from some stores on the West Coast. College kids who think they know everything. Shop somewhere else. Be cooler than them. [​IMG]
     
  19. mussel

    mussel Senior member

    Messages:
    883
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    Sep 29, 2004
    (fkl118 @ 01 Jan. 2005, 1:31) I've never bought a suit at H-R; may I ask how much they charge for alterations? Â Surely no more than a good alteration place elsewhere? Anyways, congratulations on finding a good suit on sale.
    The alteration fee came up to be $149 + TAX The alterations: Jacket: Sleeve shortening Jacket waist seams. Squaring shoulders. Surgernt cuffs. Pants: shrinking Waist - taking in 4 inches. tigh seams. length - no cuffs The tailor told me it was discounted price. Â If I picked up suits at 50% off, I would have paid more on alteration. Â I never have bought suits on sales @ harry so I do not know how much harry would charge for alteration for suits on sale. I know this lady tailor who is very skill full, but would cost a lot more if I bring her the suit, but at least I know the job will be done right. Should I take the suit back to her or should I leave it with H-R? Â What do you think guys?
    $149 (Canadian I assume?) is a very good price for that amount of alternation. Taking in 4 inches in waist. That's A LOT. I thought the max is 2". Did they take in all along the rear center seam? Did they reposition the rear center belt loops? Do the rear pockets almost meet? For the price I assume the button holes are machine-sewn? It's worth it to pay more for hand-sewn button holes.
     

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