I had a buyer open a significantly not as described case (SNAD) asking for a partial refund of an item I sold due to some damage. It was a NWT item that must have gotten damaged somewhere in the mailing process. I believe I mailed it to a freight forwarder which was then shipped abroad. The address I shipped to was the ebay/paypal confirmed address. I received pictures of the damage that were clearly not there when I shipped the item out. I am fine providing some compensation because I realize stuff happens, but the partial refund requested is more than I would l really like to refund. There is an option to negotiate the partial refund amount. If I offer a lower partial refund amount and he doesn't like it can he just escalate to a claim and request a full refund / reimbursement? I'm trying to avoid that route as who knows what I will end up with when the item comes back. I'm going to open an USPS insurance claim but I have heard those are huge pains to realistically get paid out for a damage issue. Has anyone had any experience with these types of issues? I I totally understand that paypal pretty much always sides with the buyer, I'm just trying to figure out if my worst case scenario now that a case is open is the partial refund he requested or a full refund for return that he had not originally requested.