Superb operation. I recommend them. I have had some trousers made. The fit and detailing were excellent. I shall return. It is a custom garment in both fit and make. In comparison, the Paul Stuart MTM program (still available and made by Samuelsohn) is less custom in both fit and make. Paul Stuart Custom is run by Mark Rykken, the former owner and manager of Alan Flusser Custom. (Alan is still carrying-on the business.) Therefore, the garments are similar to Alan Flusser. Invididual paper patterns are made for the customer, and there is a basted try-on of the coat. Mark has been in the custom clothing business for about 30 years. When you buy from him you are getting his taste, judgment, and experience. If you are looking for a small, "mom of pop" tailor (with "mom and pop" prices), this is not the place.