Panthera
Member
- Joined
- Dec 10, 2014
- Messages
- 24
- Reaction score
- 3
On October 15 of 2024 i ordered a tie from Passaggio Cravatte in Italy. It was a really beautiful vintage material with colors that i love to wear.
The tie was priced at $180.00 USD shipped. However when i added it to my card, $25 was added on as a 'Bank fee and Stripe commissions'. I thought, 'WHAT? A service charge for an online order'? Nevertheless, i loved the material so i decided to purchase the tie anyhow. I asked the owner of the shop Gianni, why he is charging a service charge, as i have my own ecommerce business and never charged a 10% service charge. He told me he does, and if i dont like it, i can buy a tie somewhere else. He had a severely bad attitude which shocked me, but again, i loved the material so i just purchased anyhow. I usually dont support companies who are rude and price gouge their customers. Yet i decided to give this shop a chance... BAD IDEA!
The website said the tie would take up to 30 days to be finished. I did not receive my tie for almost 100 days. 3+ months. When i emailed about 6 weeks in, Gianni gave me a snarky response and tried to shame me for being in a rush to receive it.
To be honest, i dont mind waiting longer for a custom item if a shop is busy. But the real issue appeared when the tie arrived.
I opened the tie and immediately said, 'Man, this is LONG'! I had ordered the tie with custom measurements to be 3" at the widest, by 52.5" in length. Because i wear high waist trousers so i like shorter ties, hence a custom order. Gianni agreed to my measurements. I measured the tie, and lo and behold, it was 59 INCHES x 3.5 INCHES! NOT EVEN CLOSE to what i had ordered. Furthermore, the fabric wasnt even laid straight (see pics). Its totally crooked. The quality was TERRIBLE. It looked like a child made it. Genuinely! I was shocked. This was supposed to be a luxury tie brand and they CANT even lay the fabric STRAIGHT? FURTHERMORE there was NO tie keeper on the back at all, and NO tag. FOR $205 USD?!?!
I could not believe this. Not only did i have to put up with:
-Gianni's snarky degrading elitist remarks
-a hidden 10% 'Bank & Stripe commissions fee'
-An almost 100 day wait
-Tie was almost 7" too long and 1/2" too wide
-No tie keeper
-No tags
-Poor construction
So, i was UPSET. Yet, i remained composed. I kindly emailed Gianni to tell him about the crooked fabric, and size discrepancies. NO EMAIL REPLY AT ALL. I messaged him via Instagram, at which point he replied. He did apologize for the multiple errors, and told me i would have to pay the return shipping to send the tie back to him so he could fix the 5 issues with it. WHAT? He admits to the error he caused, but wants me to pay $35 to send the tie back to Italy from the USA??? I told him this is not acceptable, again kindly and composed. That when a vendor makes an error, it is their responsibility to send a return label. I have never had to return anything in my entire life that was a vendor error who didnt cover return shipping. Then, HE WENT SILENT. He stopped replying to me altogether. I sent multiple replies, and he ghosted me.
$205 for a necktie is a lot of money for me. I thought maybe this is a rare issue for this company, and i just happened to be the guy to have a TERRIBLE experience. So i went on Trust Pilot. THERE ARE OVER 300 1-star reviews saying the EXACT SAME THING. You read that right, 300+ 1-star reviews.
This guy takes 3-6 months to send the ties, yet falsely advertises they take 30 days max. A LOT of people NEVER RECEIVED their tie at all. Hundreds of people talked about how poorly Gianni talked to them. And how TERRIBLE of an experience overall they had.
I cannot send this back because i cant lose another $35 in shipping with the probability he will not return the tie to me like others said on trust pilot. When he makes an error, he wont refund their money AT ALL.
Here are the reviews on Trust Pilot;
www.trustpilot.com
Give them a read. There are also complaints on this forum you can search for.
I lost over $200 on this useless tie. I cannot get Paypal buyer protection because HE STOPPED USING PAYPAL so he doesnt have to refund people for his errors. I am warning others about how TERRIBLE this company is so you dont waste your money. Yes he has beautiful fabrics, but it will take more than 3 months to get your tie, IF AT ALL. IT WONT HAVE a tie keeper or tag, the patterns will be CROOKED, the quality TERRIBLE, and your custom measurements WONT BE FOLLOWED. THEN HE WILL GHOST YOU! Thats if you receive it at all!!
All i wanted is a properly made tie i ordered, or Gianni to retify the situation properly. I got neither. This is unacceptable. I filed a claim with my credit card company, hopefully they come through.
Think twice when the red flags are there with a company...
BUYER BEWARE!
The tie was priced at $180.00 USD shipped. However when i added it to my card, $25 was added on as a 'Bank fee and Stripe commissions'. I thought, 'WHAT? A service charge for an online order'? Nevertheless, i loved the material so i decided to purchase the tie anyhow. I asked the owner of the shop Gianni, why he is charging a service charge, as i have my own ecommerce business and never charged a 10% service charge. He told me he does, and if i dont like it, i can buy a tie somewhere else. He had a severely bad attitude which shocked me, but again, i loved the material so i just purchased anyhow. I usually dont support companies who are rude and price gouge their customers. Yet i decided to give this shop a chance... BAD IDEA!
The website said the tie would take up to 30 days to be finished. I did not receive my tie for almost 100 days. 3+ months. When i emailed about 6 weeks in, Gianni gave me a snarky response and tried to shame me for being in a rush to receive it.
To be honest, i dont mind waiting longer for a custom item if a shop is busy. But the real issue appeared when the tie arrived.
I opened the tie and immediately said, 'Man, this is LONG'! I had ordered the tie with custom measurements to be 3" at the widest, by 52.5" in length. Because i wear high waist trousers so i like shorter ties, hence a custom order. Gianni agreed to my measurements. I measured the tie, and lo and behold, it was 59 INCHES x 3.5 INCHES! NOT EVEN CLOSE to what i had ordered. Furthermore, the fabric wasnt even laid straight (see pics). Its totally crooked. The quality was TERRIBLE. It looked like a child made it. Genuinely! I was shocked. This was supposed to be a luxury tie brand and they CANT even lay the fabric STRAIGHT? FURTHERMORE there was NO tie keeper on the back at all, and NO tag. FOR $205 USD?!?!
I could not believe this. Not only did i have to put up with:
-Gianni's snarky degrading elitist remarks
-a hidden 10% 'Bank & Stripe commissions fee'
-An almost 100 day wait
-Tie was almost 7" too long and 1/2" too wide
-No tie keeper
-No tags
-Poor construction
So, i was UPSET. Yet, i remained composed. I kindly emailed Gianni to tell him about the crooked fabric, and size discrepancies. NO EMAIL REPLY AT ALL. I messaged him via Instagram, at which point he replied. He did apologize for the multiple errors, and told me i would have to pay the return shipping to send the tie back to him so he could fix the 5 issues with it. WHAT? He admits to the error he caused, but wants me to pay $35 to send the tie back to Italy from the USA??? I told him this is not acceptable, again kindly and composed. That when a vendor makes an error, it is their responsibility to send a return label. I have never had to return anything in my entire life that was a vendor error who didnt cover return shipping. Then, HE WENT SILENT. He stopped replying to me altogether. I sent multiple replies, and he ghosted me.
$205 for a necktie is a lot of money for me. I thought maybe this is a rare issue for this company, and i just happened to be the guy to have a TERRIBLE experience. So i went on Trust Pilot. THERE ARE OVER 300 1-star reviews saying the EXACT SAME THING. You read that right, 300+ 1-star reviews.
This guy takes 3-6 months to send the ties, yet falsely advertises they take 30 days max. A LOT of people NEVER RECEIVED their tie at all. Hundreds of people talked about how poorly Gianni talked to them. And how TERRIBLE of an experience overall they had.
I cannot send this back because i cant lose another $35 in shipping with the probability he will not return the tie to me like others said on trust pilot. When he makes an error, he wont refund their money AT ALL.
Here are the reviews on Trust Pilot;
Passaggio Cravatte HOMEmade italian ties is rated "Average" with 3.4 / 5 on Trustpilot
Do you agree with Passaggio Cravatte HOMEmade italian ties's TrustScore? Voice your opinion today and hear what 314 customers have already said.
www.trustpilot.com
Give them a read. There are also complaints on this forum you can search for.
I lost over $200 on this useless tie. I cannot get Paypal buyer protection because HE STOPPED USING PAYPAL so he doesnt have to refund people for his errors. I am warning others about how TERRIBLE this company is so you dont waste your money. Yes he has beautiful fabrics, but it will take more than 3 months to get your tie, IF AT ALL. IT WONT HAVE a tie keeper or tag, the patterns will be CROOKED, the quality TERRIBLE, and your custom measurements WONT BE FOLLOWED. THEN HE WILL GHOST YOU! Thats if you receive it at all!!
All i wanted is a properly made tie i ordered, or Gianni to retify the situation properly. I got neither. This is unacceptable. I filed a claim with my credit card company, hopefully they come through.
Think twice when the red flags are there with a company...
BUYER BEWARE!
