Outlier Tailored Performance Clothing

Discussion in 'Streetwear and Denim' started by Roguls, Jan 15, 2011.

  1. KingJulien

    KingJulien Senior member

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    I returned something to Outlier May 25th (arrived like a day later), I've been emailing them a few times with zero response over the last week. Pretty shitty customer service, I've never had this problem with another retailer - if I don't hear back this week I'm going to have to do a chargeback.
     
    Last edited: Jun 17, 2013
  2. spencers

    spencers Senior member

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    They got back to me within an hour when I had to do an exchange. Did you use the email form on their website?
     
    Last edited: Jun 17, 2013
  3. DoctorHolliday

    DoctorHolliday Well-Known Member

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    I've never had anything besides extremely positive experiences with outlier's customer service. They got back to me immediately and they shipped out any exchanges as soon as they received the return package. Are you sure you have the right email?
     
  4. onitaps

    onitaps Senior member

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    ^ I used the form on the website once & never got a response....probably went to the their spam folder.
     
    Last edited: Jun 17, 2013
  5. Spencer

    Spencer Senior member

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    Contact them again. Outlier has one of the best customer service online.
     
  6. scoobydrew

    scoobydrew Well-Known Member

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    I've returned stuff back to Outlier 3 times now and each time has been cake. I used the form and printed out the label. Shortly after, someone from Outlier contacted me and basically gave me the OK.

    Their customer service is general is really good. A month or so back, I had asked when they would restock Slim Dungs. They told me in 4-6 weeks at first, but emailed me back an hour or so after and said they found a pair of the pants that I wanted (and in the size I wanted too!).
     
  7. MichaelPemulis

    MichaelPemulis Senior member

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    Have had nothing but incredible service from outlier, just wanted to weigh in.
     
  8. einstine

    einstine Senior member

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    Just contact them through twitter. They are great at responding!!!!
     
  9. einstine

    einstine Senior member

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    Just got Outlier x Feits in today!!! Will be posting my review/opinions of them in a couple weeks, since there is none that I could find online.
    [​IMG]
     
  10. Spencer

    Spencer Senior member

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    I like mine. They are a bit stiff at first, but break in nicely.
     
  11. scoobydrew

    scoobydrew Well-Known Member

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    Do the Nyco Slims break in pretty well?

    Just got my pair yesterday and the fabric is a tad stiff for my liking.
     
  12. einstine

    einstine Senior member

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    You should take some pictures with estimate time of wear. I would like to see how they hold up.
     
  13. deadsunrise

    deadsunrise Well-Known Member

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    In Abe's AMA on reddit someone commented on the shoes:

    Abe's reply:

     
  14. einstine

    einstine Senior member

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    I wonder what could be falling apart on them? They seem solidly built, I wonder if it was one of the older models when they first released them.

    I even emailed feit to see if they would resole them for future reference and they said yes, with a reply time of 1 day. Customer service seems great from both companies so I am not worried. If they are not making them again looks like the people who own them got a really rare product, "shit, makes me not want to wear them". [​IMG]
     
    Last edited: Jun 19, 2013

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