I see.
Does anybody here own a Brigg umbrella? Does it have these marks?
It's a bit difficult if the company says "this is not faults, these are features, and are present on all our umbrellas". But if someone here can tell me that they have a Brigg, without these marks or wrinkles, it would probably help my argument with the company.
In my mind, when the umbrella is delivered 6 months too late (estimated was 6-8 weeks), without ANY unsolicited updates, the quality control should have been extra meticulous. This, in addition to the flaws (if they really are flaws), IMO should warrant a new umbrella being made and shipped to me, free of charge. That is what I'd believe a lot of other companies with good customer service would have done.
In stead, I'm guessing they'll want me to take time and cost out of my day to package the umbrella and ship it back (probably on my expence at least one of the ways) for repair.. But we'll see.
Does anybody here own a Brigg umbrella? Does it have these marks?
It's a bit difficult if the company says "this is not faults, these are features, and are present on all our umbrellas". But if someone here can tell me that they have a Brigg, without these marks or wrinkles, it would probably help my argument with the company.
In my mind, when the umbrella is delivered 6 months too late (estimated was 6-8 weeks), without ANY unsolicited updates, the quality control should have been extra meticulous. This, in addition to the flaws (if they really are flaws), IMO should warrant a new umbrella being made and shipped to me, free of charge. That is what I'd believe a lot of other companies with good customer service would have done.
In stead, I'm guessing they'll want me to take time and cost out of my day to package the umbrella and ship it back (probably on my expence at least one of the ways) for repair.. But we'll see.