I'm not saying that deductions are the benchmark for customer service. I'm just saying that since they addressed my issue without hesitation, the issue being a considerably lower price for an item bought just days before, that they should receive some sort of recognition for doing something that they didn't have to. I don't have a false sense of entitlement and they had every right do deny me the discount...but since they didn't, they showed me that they actually care. Either that, or they figured a return/exchange would have been processed (talking close to $80 in savings). So in a sense, they were conducting good business by retaining customer satisfaction...and thus ensuring a stable relationship. Either way, it's done and they're cool for doing it.