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We are constantly negotiating with DHL, what we actually have achieved is a full integration with them. One of their agents can (and often has to) prove that for each single package, the item returning to Italy is the exact same item that had been sent out. In this way we avoid return taxes that would be way higher and we charge a flat fee that is what we pay DHL to prepare this documentation.
If the product is wrong or defective returns are on us, of course.