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Official Customs, Duties, and International Shipping Questions and Stories Thread

Discussion in 'Streetwear and Denim' started by zissou, Dec 19, 2012.

  1. Displacement

    Displacement Senior member

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    Oct 19, 2010
    Does anyone know who SDA (Italian service) uses to deliver in the US?
     
  2. accordion

    accordion Senior member

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    Dec 6, 2013
    Pretty sure fedex doesn't care about duties below a certain amount. I just got a couple of charges removed no questions asked even though I had proof. One item was incorrectly marked as made in overseas and another was returned.
     
  3. doogle

    doogle Senior member

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    Mar 5, 2008
    Has anyone purchased anything from VRIENTS and then had to return it to Italy?

    I emailed their CS to clarify their return instructions in the FAQ page. No one ever wrote me back for days. So I just shipped it back following whatever instructions they had on their webpage.

    Yesterday the return package arrived at VRIENTS in Italy. However, they've refused to accept my return, and didn't even contact me or give me a reason. Had I not checked on the tracking today, I'd have not known about this event at all. As of this afternoon, the tracking now shows " Item refused by addressee - Item returned to sender".

    So I wrote another email to them today complaining about their lack of communication now and also previously, and they replied it finally.

    They say they will make an exception and call the post office now, if customs fee have already been paid (by me), they'll take the package back.

    This leaves me very little time to research on this.

    Any idea how to go about doing this? Do I need to contact a 3rd party customs clearance service? The package was shipped by USPS, so I'm not sure who the handler is over in Italy.

    None of this should've happened if they clarified exactly how they'd like to have the return package prepared. Has something similar happened to you guys returning goods overseas?

    Here's their return FAQ: http://www.vrients.com/usa/customer-service#resi
     
    Last edited: May 7, 2014
  4. doogle

    doogle Senior member

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    Here's another story from January 2014. The only other time I had issues returning internationally was with SSENSE. I was returning 2 different packages, 1 had trouble with customs even using the label SSENSE generated (it was for a defective item I had to return). As soon as the 2 packages reached Canadian customs, they refused to be responsible anymore. Not even for the defective return which they're supposed to take care of.

    Numerous emails were exchanged over 2 weeks to a month between me and SSENSE. First they tell me they're not responsible for customs fees, and told me to deal with the customs clearance. This was ridiculous especially since one of the labels was generated by their company. I had no idea how they have filled in the customs form or who they've assigned to clear customs for them. I was not involved with filling in any information on the label at all, not even my own name or address.

    A few emails later, they told me to wait, and that it's out of their hands. The package was stuck at UPS for 2 weeks. I asked SSENSE to look into what they've done with the customs clearance, and they replied that the package is held at Canadian customs, there's nothing they can do but wait.

    I started to worry that both packages would be returned to me, since no actions were taken and no one wants to be responsible.

    I called UPS to start an investigation on the status of the package. Turns out the package was stuck at Canadian customs because SSENSE has arranged for a 3rd party company to perform customs clearance. UPS has no authority on the package in the customs process, and is waiting for this 3rd party customs handler to complete the transaction. If this 3rd party company does nothing, both packages will be returned to sender.

    I finally told SSENSE that what UPS told me, and had to tell them that it is THEIR responsibility to investigate what has happened to both packages at Canadian customs, and that it's between them and their 3rd party customs clearance handler.

    They finally collected it and cleared it from customs. Terrible experience but they did finally accept the return. Communication was frequent the whole time, but it was difficult to find anyone who's willing to take responsibility. Had it went on for another day or 2, both packages would have been returned to me.

    How often does a company do this to international shoppers? It felt to me like some of these companies would stall on international returns and just let it expire. I just wonder how often this happens.
     
    Last edited: May 7, 2014
  5. Lokani

    Lokani Active Member

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    Aug 23, 2012
    I'm wondering the same. I just order a few sneakers from Italy and will have to exchange them.. but it costs nearly half the amount to return it back. What do you guys normally do?
     
  6. cl smooth

    cl smooth Senior member

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    nyc
    anyone have any experience with sivasdescalzo?
     
  7. LA Guy

    LA Guy Opposite Santa Staff Member Admin Moderator

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    Moscow, Idaho
    

    I just resell them. One good reason to order from Italy if you are close to 100% sure about the product.
     
  8. Lokani

    Lokani Active Member

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    Aug 23, 2012
    I have the same question. I just got my duties bill for when my packaged first entered. Now, I wonder if I will get another because of my exchange. Any thoughts? Thanks!
     
    Last edited: May 20, 2014
  9. zippyh

    zippyh Senior member

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    Why would think you wouldn't get another bill?
     
  10. accordion

    accordion Senior member

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    I called Fedex and they waived the last three bills I've gotten, but yea every time something comes in you should get a charge. Make sure the stockist marks down the country of manufacture as USA if it is so you don't get charged incorrectly.
     
  11. Lokani

    Lokani Active Member

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    Aug 23, 2012
    Because I figured it was the same item and that the charge was reflective of the value of the item coming in. If I was charged twice, then that would equate to double in value of the product? I'm also learning for the first time about customs... so I that's why I came here to ask for experienced advice.
     
  12. Lollie

    Lollie Senior member

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    Feb 14, 2013
    Have any non-US customers ever ordered something from Steven Alan? What was your experience with customs?
    Like the Ebay Global shipping program, they have their intl parcels first shipped to some airport in Kentucky.....then shipped out again to your address.
     
  13. accordion

    accordion Senior member

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    wtf the kentucky airport is a real thing? I just canceled a sale to a German buyer because he had this sketchy unconfirmed address on paypal and when I asked him about it he told me ship to his real address in Germany despite having paid domestic shipping.
     
  14. zippyh

    zippyh Senior member

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    Ebay global ship is run by Pitney Bowes.
    That Kentucky airport is CVG which is the Cincinnati airport.

    A lot of DHL stuff goes through there.
     
  15. sung1il

    sung1il Member

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    Jun 2, 2013
    hi everyone
    just wondering if anybody had ordered suits from italy and what was the custom fee is like
    it looks like the total will be around 500 and is being shipped out by ups
     
  16. Find Finn

    Find Finn Senior member

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    It could have been a shopusa / proxy address, they are quite common.
     
  17. Lollie

    Lollie Senior member

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    Feb 14, 2013
    Also, what's everyone's experience with USPS intl fist class mail? Canadians?
    I bought something from the US and chose that option only to find out later that the tracking is non-existant/unreliable, shipping takes forever, etc.
     
  18. OccultaVexillum

    OccultaVexillum Senior member

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    Location:
    Upstate NY
    Anybody experienced this one?

    Ordered from End. to the US. Before the package left the UK I got an email from Fed Ex asking details about the wallet so they could "pre release" it to customs. I replied and they said OK. The next day it arrived at Memphis, TN and was marked as clearing customs, today it arrived in my local city in the early morning and was stuck at "clearance in process". I called them to try and speed things up and see if there was more info they needed and they told me it "went too far and has to go back to Memphis tomorrow in order to clear customs again". WTF does that mean? Like the guys supervisor didn't like my answer and wants to check it all again?

    I've never paid duties before, but since this was a bigger order (like $850 total) I was expecting duties. I'm OK with that (I think, as long as it's <150), but why does Fed Ex constantly fuck this stuff up?
     
  19. Timbaland

    Timbaland Senior member

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    Does this apply to where the brand is located or where the clothes are manufactured? A lot of American brands have their goods made overseas for cheap labor like Nike. Thanks.
     
  20. zippyh

    zippyh Senior member

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    What part of "country of manufacture" is unclear to you?
     
    1 person likes this.

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