Official Affiliate Thread: Roden Gray

[Brinbro]

I had an issue recently and didn't find their email replies to be prompt (or helpful) at all, but they were helpful when I called.

 

[Lendo]

After 2 calls, left a message with a girl in the store to have the online folks deal with the issue. Got the $ refunded today, just bummed as i'd really liked the item i ordered.

 

[grooveholmes]

Yeah, same experience as Brinbro. I've never had much success in getting a timely response via email. Calling is the best way to get in touch with them if you are having issues. Bummer to hear about that, man.

 

[gettoasty]

wrong thread

 

[ambivalence]

Sent a email to them regarding measurements last few days and haven heard from them yet..

 

[stevent]



Sent a email to them regarding measurements last few days and haven heard from them yet..

Like it's mentioned above, just call them

 

[Brinbro]

Wow. Whomever is running (or, in my case, not running) their online ordering needs to get their head out of their ass I feel like I was just **** on the equivalent of ordering a burger and fries at the McDonald's drive-thru, getting home, opening up the bag to see that they forgot the fries.

 

[Fycus]

Feel the same exact way. I ordered a pair of shoes and a tee. No shipping confirmation. Called them, they said that my order was in but they were missing the tee. ****, not a big deal. Still haven't gotten a shipping confirmation or been charged. I hope they don't put my shoes in somebody elses order.

 

[Fortysomething]



Feel the same exact way. I ordered a pair of shoes and a tee. No shipping confirmation. Called them, they said that my order was in but they were missing the tee. ****, not a big deal. Still haven't gotten a shipping confirmation or been charged. I hope they don't put my shoes in somebody elses order.

Have not had good luck with them. When the LVC 501 & 505s were on sale, their website was messed up and after emailing them they said they were sold out! The ironic thing was that they still had 505s on the site but couldn't select them either! As of now, not a fan.

 

[Brinbro]

Fycus: hope you didn't try ordering Blanc & Noir shoes.

I don't know how much I want to disparage a store on here publicly, but to offer me a 10% discount - of which they had already given me before what happened today since *********** up on this order like 4 times - is a joke. It's a slap in the face to me, since I read someone on here receiving a 20% discount when all they had to deal with was a ******* item being not in stock when they ordered? I wish I could post the whole thing it's a pretty epic failure in terms of communications, logistics, etc.

 

[Fycus]

Nah I ordered some common projects tourney lows. They said they had them when I called to ask them what was up, so hopefully they set them aside. The real downer is that my card is now charged, but I never heard back regarding my partial refund on the t-shirt that was missing, as my card was charged the full amount. I just wish that they charge the amount that is actually for in stock items, as they notified me beforehand that the shirt is out of stock. It seems weird that they would tell me its out of stock, and still charge me the full amount. Could be worse I guess, still a great deal hopefully it'll clear up.

 

[Brinbro]

I will order from them again, because they stock some of my favorite brands, but I made it pretty obvious I was not at all happy with what happened. I just don't understand how some of these places are run - if I did the equivalent of what happened to me today in my job, I would be fired - and to hear it seems pretty common to some degree is disappointing. Why do I feel like with every one of these online stores, bar a few, that you have to lower your expectations? What exactly are these people doing at work? If you're not checking stock, removing the RIGHT ITEM TO BE SHIPPED, issuing refunds - then what the **** are they doing for 8 hours a day? It's not that hard. This is in general, not just RG, because I still think they're one of the better online stores out there, but I'm just angry and disappointed more in how I was treated than I am about losing out on a pair of shoes.

 

[ImaPro]

Rodent gray's online ordering sucks ... I got an email saying they will not ship my order because some items were on hold for another customer. In that case why would you not take it down ?

 

[gettoasty]

Anyone who actually been in the store and seen this:

Levi's denim Moody Blue

J/W how try are the colors to the real thing.

Need measurements for size 30... should call

Does it look as ****** as this, similar name:

http://www.zappos.com/levis-made-crafted-ruler-straight-in-moody-blue

 

[Gagno905]

RG has always, always been great to me in the past but lately they haven't been responding to emails and the ordering seems to just suck. Maybe someone should be replaced.