Discussion in 'Streetwear and Denim' started by Get Smart, Sep 8, 2010.
What has been your issue with Alden? Quality control, customer service, or both?
Both. The only pair that has stood the test of time is ironically a pair of factory seconds. I've had the following issues, some of which are small but should not happen on a pair of 500 dollar boots:
Shipped with an eyelet looking as though it was split with a bolt cutter.
Welt stitching so close to the edge of the that it was worn into after a matter of weeks.
Blown seams due to the extreme act of crouching.
Left shoe being lasted half a size larger than the right.
Right shoe being lasted half a sizer larger than the left.
Plastic left hanging out all over the welt and heel.
Since they suspended their MTO program, I find it hard to get the proper length and width combo as well. Sadly I still can't get over my love for their aesthetics so I've banned myself from the Alden thread.
My pair of Tricker's factory seconds shipped with such perfect finishing that I cannot find the defect. Tricker's basic calf leather, though thinner and softer than the Alden 405 waxhide, has resisted scratching and tearing despite being worn just as hard and in a variety of conditions. I wouldn't work construction or climb a mountain in them, but they can handle my random day to day physical labors and I wouldn't hesitate taking them on an impromptu hike.
Edit: Forgot to mention that a bellows or gusseted tongue is also awesome and doesn't make the dreaded trip around your ankle throughout the day. The only boots I experienced that issue with on the same level of Alden was a pair of 10" Docs back in high school.
Thanks, good to know. My only experience is a pair of J Crew Indy boots. So far so good.
But my Tricker's experience has also been fantastic. I have two pair on a dress shoe last (one is suede monk strap, so more casual), and I also cannot find the flaws. Both have channeled stitching, and both are finished better than any Alden or AE shoes I have seen. I emailed them to ask about one of the shoes before I bought, and they said something about not being happy with how the color of the leather came out, or something like that. Maybe the shade is not exactly right, but I can't tell and first polish took care of it.
Hi, I bought some Trickers Loafers on eBay and it turned out, that this shoes aren't in "good conditions".
The seller seemed to be very serious and in the pictures I couldn't saw one of these damages.
I payed 60€ and now I would like to know, if it's worth to repair this shoes or rather it's possible?
Send them to Richard are Shoehealer. By all reports you'll have them back good as new.
send these back. these are not in good condition and regardless of how much they cost, they are not worth the headache
+1. The insides look so bad that I shudder to think what bacteria or fungus may have lay siege. Loafers are the worst thing to buy 2nd hand because the previous owner probably wore them without socks. If you subscribe to the gemming theory, it's probably rotting from the inside out.
This is not something even a good shoe "healer" can do something about.
Trickers have just released their collab with Norse Projects. They look nice. You can see more of them here - http://www.norsestore.com/commodity/15273
I agree, but the seller says that this are normal signs of usage and that the shoes are in good conditions.
He never mentioned this damages in the description, otherwise I never bought it.
If you do send them in for refurbishment, it will be a fair amount of work (e.g., new lining, sock liner, heel, etc.) but the tear on the R heel might still have a mark even after any work done. Also, the soles look to have a fair amount of wear. You might end up paying close to what you paid for the loafers (I do not know how much repair costs in your area but here in NYC the work would cost some money).
I think if the seller did not show the damage to the heel, small tear in the leather upper (by the Achilles area), and worn lining, you have good evidence for a refund. Good luck!
Dear fellow countryman,
do yourself a favour and send them back. Ebay-shops like retrickers have very good offers all the time, I'm sure you'll be able to find brandnew loafers there for a decent price.
I would have to disagree with their opinion. These are clearly not in good condition and that there are not normal signs of usage. Immediately lodge an 'item not as described' complaint with eBay and request a full refund from the seller. If you paid by paypal and/or credit card, then also lodge a case with them.
As others have said, not worth the time nor trouble.
Today my Stows in acorn tan arrived. UK 9,5.
I wear a 10E in Alden Indys and a 10,5D in Redwing GT.
These Stow fit like a glove. The double leather sole ist quite stiff, but by writing these lines I have them on my feet for about 30 minutes, and they're already giving a little bit. No heel slippage noticable.
Thank you all esp. for sizing advices in this thread. Had to blind buy, no trickers dealer here.
Has any one here ever purchased from Superdenim? I have e-mailed them three times and nothing!
My new Tricker's from Norse. They look great and are very dark Navy. I'm thinking either brick red or tan shoe laces.
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