• We would like to welcome Exquisite Trimmings as an official Affiliate Vendor. Exquisite Trimmings is a UK based purveyor of the very best in clothing and accessories, from gloves by Thomas Reimer to leather portfolios from Il Micio, to watch rolls by Rapport London. Please visit their new thread and give them a warm welcome.

  • STYLE. COMMUNITY. GREAT CLOTHING.

    Bored of counting likes on social networks? At Styleforum, you’ll find rousing discussions that go beyond strings of emojis.

    Click Here to join Styleforum's thousands of style enthusiasts today!

O'connell's Clothing - Poor Service

GucciKid

Senior Member
Joined
Nov 25, 2008
Messages
536
Reaction score
5
Just want to relate a poor experience I had dealing with O'connell's Clothing of Buffalo recently.

I won't go into too much detail but I've been waiting for a package from them for a month and a half. And that is to get it from Buffalo to Toronto.

Experience also included a $12 shipping upcharge that hasn't been explained - and that is laughable given the amount of time it has taken - as well as being lied to about when my package actually shipped ( I was told it shipped a week before it apparently actually did).

I've still yet to receive my item and the email I sent a week ago complaining about the situation has yet to be returned. Seems they would rather ignore it than apologize or attempt to make any amends.

Anyways no idea if others have had similar experiences but want to warn those considering ordering from them.
 

zalb916

Distinguished Member
Joined
Dec 26, 2006
Messages
4,953
Reaction score
1,157
I have no experience with O'Connell's, but I do have experience shipping to Canada from the U.S. It's a pain, as it is to ship anywhere internationally. The cost is greater, even with a relatively short distance. You have to fill out additional forms. There are unexplained and unexpected delays, usually related to customs.

I'm not making any judgment about O'Connell's here, but I've had people complain about both the cost and the length of times to receive items I've shipped internationally. I know that I've charged the correct amount, and I know I've sent everything properly and promptly. Sometimes international shipments are just more expensive and get delayed through no fault of the shipper.
 

Renton

Senior Member
Joined
Nov 8, 2010
Messages
545
Reaction score
28
The one time I ordered from O'Connell's, I received the package in less than a week. My only complaint is their website doesn't seem to reflect what they have in stock.
 

comrade

Distinguished Member
Joined
May 10, 2005
Messages
6,951
Reaction score
695

The one time I ordered from O'Connell's, I received the package in less than a week. My only complaint is their website doesn't seem to reflect what they have in stock.

That's why one should take advantage of their 800 telephone #
 

lexybeast

Well-Known Member
Joined
Jan 28, 2009
Messages
78
Reaction score
4
I've only had good experiences with O'Connell's. But I've heard tons of nightmarish experiences regarding USA-Canada shipping and customs.
 

porcelain monkey

Distinguished Member
Joined
Jul 13, 2008
Messages
1,820
Reaction score
24
I have nothing bad to say about O'Connells. Everything I have ordered has come with a hand written note from Ethan (the owner's son, I believe), and I have spoken to him and his father on the phone when I've had questions about fit, etc. They are very nice and very helpful. If you have a problem, I'd call them and I bet they will resolve it to your satisfaction.
 

bourbonbasted

Cyber Eliitist
Joined
Apr 27, 2011
Messages
4,087
Reaction score
1,753
Limited experience with O'Connell's but the couple pairs of pants I ordered showed up very quickly. Also with a hand-written thank you. I think the OP might be a victim of customs.
 

Ricini

Active Member
Joined
Apr 19, 2012
Messages
30
Reaction score
3
Full. They are made by Hertling. Very similar to Andover Shop's cut, though AS's taper a bit more. They'll peg them for you for a small fee. Also, the link is not working for me, but unless they specify woolen flannel, assume their flannels are worsted. I'd call and ask to be sure.

R
 

Styleforum is proudly sponsored by

Featured Sponsor

What's your favorite summer fabric?

  • Seersucker

  • Fresco

  • Linen

  • Silk


Results are only viewable after voting.

Related Threads

Forum statistics

Threads
440,544
Messages
9,504,467
Members
198,972
Latest member
JohnBrand
Top