roveet
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- Apr 19, 2013
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A few months ago I purchased a three-piece Samuelsohn suit from Harry Rosen's in Toronto.
After waiting around two months for them to finish it on account of Samuelsohn initially making it from the wrong cloth, and several other issues which while annoying are fixable (for example, suspender buttons in entirely the wrong place), I recently noticed that I am getting numerous thread pulls in the fabric, where a loop of frayed thread comes out and dangles from the cloth. It's happening mostly on the trousers where there is more wear and friction.
Granted, this suit is not of the higher end material, it comes from their 'basics' line, but I liked the feel and look of it and I don't expect that the suit should be tattering after a year. I only wear it once per week at most, and I sit in a chair most of the day.
I understand that such thread pulls are fixable by a tailor, but I expect that if I now have four pulls after having the suit only since April, its lifespan may be rather more limited than what I expected.
I would like to know firstly, should I be worried and secondly, what can I do about it? Do you have any experience with Harry Rosen's lifetime maintenance guarantee, would they cover something like this?
After waiting around two months for them to finish it on account of Samuelsohn initially making it from the wrong cloth, and several other issues which while annoying are fixable (for example, suspender buttons in entirely the wrong place), I recently noticed that I am getting numerous thread pulls in the fabric, where a loop of frayed thread comes out and dangles from the cloth. It's happening mostly on the trousers where there is more wear and friction.
Granted, this suit is not of the higher end material, it comes from their 'basics' line, but I liked the feel and look of it and I don't expect that the suit should be tattering after a year. I only wear it once per week at most, and I sit in a chair most of the day.
I understand that such thread pulls are fixable by a tailor, but I expect that if I now have four pulls after having the suit only since April, its lifespan may be rather more limited than what I expected.
I would like to know firstly, should I be worried and secondly, what can I do about it? Do you have any experience with Harry Rosen's lifetime maintenance guarantee, would they cover something like this?
