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Nordstrom Experience

Discussion in 'Classic Menswear' started by jo-fu, Dec 9, 2009.

  1. calisanfran

    calisanfran Senior member

    Messages:
    1,084
    Joined:
    Jan 1, 2009
    My local Nordstrom in Palo Alto, CA seems to differ somewhat.
    Sportswear, shirts, etc is staffed by earnest, usually ignorant,
    clean cut, twenty somethings, a good portion of whom are
    probably students. Mens Tailored Clothing is run by experienced
    old bulls who know their merchandise and even menswear in
    general. Problem is that they offer boring mid-range even
    provincial looking merchandise. In twenty years living near
    this store, I've never purchased a major item.


    Was there this weekend and walked out bored. I actually prefer Bloomingdales over Nordies at Stanford Mall on a relative basis, though the former also seemed to be pedaling mostly Hugo Boss.
     
  2. jreigen

    jreigen Senior member

    Messages:
    3,039
    Joined:
    Apr 9, 2009
    you guys are lucky though. at least they try to hound you or try to get your attention or try to help albeit useless.

    the nordstrom i go to at south coast, the men's section (and the shoe section) the salespersons are so , i dont know, arrogant? , haughty?, whatever it is, they never even greet me or even look my way.
    as if to say, i dont qualify for their help? i dont look like someone who would be spending any moneY?
    i look like someone who looks like i dont have any money?
    ok


    I do enjoy getting a shoeshine there, though.
     
  3. jo-fu

    jo-fu Senior member

    Messages:
    118
    Joined:
    Dec 2, 2009
    Guy goes into a store to try on clothes so he can get a better idea of what to buy on-line, and starts crying when the SA doesn't recognize him as the next Lance Armstrong. My heart is breaking. Boo hoo hoo, wheelsucker.

    Oh boo hoo you. He was the one doing a poor job at a pushy sale. I think I have a right to be recognized as "not fat," rather then "not fat yet."
     
  4. JayJay

    JayJay Senior member

    Messages:
    24,364
    Joined:
    Jun 25, 2007
    I rarely purchase from Nordstrom's but I do usually walk through their stores when I'm shopping locally and elsewhere. I've not encountered pushy salespeople, but I also make it very clear that I'm browsing only.
     
  5. idfnl

    idfnl Senior member

    Messages:
    14,340
    Joined:
    Dec 6, 2008
    Location:
    VA
    Dump SA's and just put cameras everywhere

    Have prisoners in chains come in at night and restock the shelves

    If you have questions, ask here at SF
     
  6. Chargersfan

    Chargersfan Senior member

    Messages:
    278
    Joined:
    Aug 10, 2009
    Lol...if you ever visit Toronto, try going through Harry Rosen...those SA's are friggin' ridonkulous
     
  7. Kempy

    Kempy Member

    Messages:
    24
    Joined:
    Nov 12, 2009
    Every Nordstrom suit department has at least one guy who dresses Soph/ Manton/ TC/ Vox-level. Be sure he is the one who helps you and you will never go wrong.

    If those Nordstrom SAs can afford a bunch of bespoke suits I may consider a change in career...

    The SAs here in Seattle/Bellevue have been nothing but friendly to me. I was looking at outerwear at a few of the different stores and asked up front if an item was going to be on sale after Christmas. One of the SAs checked and even offered to sell it to me at that price now (this was a week ago). I didn't feel as if they were pushy at all except I went mid-day on a weekday and it was fairly empty everywhere not just Nordys which meant I had every single SA ask me if I needed help. In the suiting section I even overheard one SA say to another "No, I already asked him if he needed help, leave him alone" when I was over looking at something.

    The guy at the newly opened Brooks Bro Country store was FAR more obnoxious, every single time I stopped for a minute to look at something he'd magically pop up next to me and start telling me about the item. It got particularly irritating, but I understood as I was the only person in the store. Same goes for Neiman Marcus. Judging by SAs across the spectrum here, it seemed like there wasn't a whole lot of buying going on in the Seattle area.
     
  8. blairh

    blairh Senior member

    Messages:
    777
    Joined:
    Nov 24, 2009
    It's not just Seattle. It's everywhere in America. People are cutting back like crazy.

    Unless you have your heart set on one specific item available now, you are crazy to buy anything before Xmas at this point. I always go browsing on Dec 26 or soon after. Prices will be cut dramatically. Esp this year.
     
  9. FStyles

    FStyles Senior member

    Messages:
    2,833
    Joined:
    Mar 2, 2009
    Not my Nordstrom.
    Manton/Vox-level? Never.
    Even the salesmen at Wilkes, San Francisco
    rarely approach it.


    You must be an impeccably dressed bloke! I always think that the SA's at Wilkes SF (not the PA one--can't stand the dude s there) are permanently fashionable. I'd pit Bill against the best here after 23 years at WB.

    Was there this weekend and walked out bored. I actually prefer Bloomingdales over Nordies at Stanford Mall on a relative basis, though the former also seemed to be pedaling mostly Hugo Boss.

    PA Bloomies has the roomiest floor of well stocked crap on the face of the planet. IMO that is and to each his own......but there is only so much full priced joseph abboud, PRL and hugo boss that I can take.


    I do enjoy getting a shoeshine there, though.

    really? The DT SF one is the only place i had a shoe shine and it was the worst one I ever had incl the airport. Others have diff experiences?
     
  10. chenc

    chenc Senior member

    Messages:
    168
    Joined:
    May 3, 2009
    i agree at the car places. one time i went to a toyota dealership and the guy there that was helping us kept repeating the phrase "make me an offer i cant refuse!!" like huh? make you an offer you cant refuse? what if i say msrp? stupid, shouldnt it be the other way around? make me the customer an offer that i cannot refuse? idiot
    ..
     
  11. calisanfran

    calisanfran Senior member

    Messages:
    1,084
    Joined:
    Jan 1, 2009
    You must be an impeccably dressed bloke! I always think that the SA's at Wilkes SF (not the PA one--can't stand the dude s there) are permanently fashionable. I'd pit Bill against the best here after 23 years at WB.



    PA Bloomies has the roomiest floor of well stocked crap on the face of the planet. IMO that is and to each his own......but there is only so much full priced joseph abboud, PRL and hugo boss that I can take.




    really? The DT SF one is the only place i had a shoe shine and it was the worst one I ever had incl the airport. Others have diff experiences?



    LOL yea, I have to agree with you. But despite that, I did find myself spending more time at Bloomies than Nordies. wrt purchases...zilch. There was nothing worth it.
     
  12. MrDaniels

    MrDaniels Senior member

    Messages:
    3,663
    Joined:
    Mar 31, 2006
    If those Nordstrom SAs can afford a bunch of bespoke suits I may consider a change in career...

    I think they are able to order made-to-measure and top designer suits directly from their vendor for a very steep discount. Pound-for-pound, I have never seen any national retailer with better-dressed male sales staff.
     
  13. Bounder

    Bounder Senior member

    Messages:
    2,247
    Joined:
    Mar 14, 2009
    Every Nordstrom suit department has at least one guy who dresses Soph/ Manton/ TC/ Vox-level. Be sure he is the one who helps you and you will never go wrong.


    Yeah. That must be a great sales booster.

    "My suit? Anderson Sheppard bespoke, and you are very kind to say so. Now about this Hugo Boss . . ."
     
  14. zippyh

    zippyh Senior member

    Messages:
    6,372
    Joined:
    Sep 16, 2007
    Location:
    Seattle-ish
    If those Nordstrom SAs can afford a bunch of bespoke suits I may consider a change in career...

    The SAs here in Seattle/Bellevue have been nothing but friendly to me. I was looking at outerwear at a few of the different stores and asked up front if an item was going to be on sale after Christmas. One of the SAs checked and even offered to sell it to me at that price now (this was a week ago). I didn't feel as if they were pushy at all except I went mid-day on a weekday and it was fairly empty everywhere not just Nordys which meant I had every single SA ask me if I needed help. In the suiting section I even overheard one SA say to another "No, I already asked him if he needed help, leave him alone" when I was over looking at something.

    The guy at the newly opened Brooks Bro Country store was FAR more obnoxious, every single time I stopped for a minute to look at something he'd magically pop up next to me and start telling me about the item. It got particularly irritating, but I understood as I was the only person in the store. Same goes for Neiman Marcus. Judging by SAs across the spectrum here, it seemed like there wasn't a whole lot of buying going on in the Seattle area.


    I could swear a lot of those Bellevue NM SAs used to work at Nordstroms.
    I know one of them used to work at Mario's.

    The downtown Seattle Nordstrom SAs in general are great though.
    The Bellevue suit guys are kind of used car salemanish though.
     
  15. mohwld

    mohwld Well-Known Member

    Messages:
    52
    Joined:
    Feb 23, 2007
    In my experience (My "home" Nordstrom also has a Nordstrom Rack across the street):

    1. I see the suit salesmen at the Rack all the time; most get their suits there as the prices are better than their in-store discount (I've heard that from a couple of them)

    2. Whether I'm looking at suits, shirts, shoes, whatever - invariably the salesman says "I have that exact one at home and I love it" (sometime they claim to have it in another color, and when it comes to shoes in multiple colors)
     
  16. MillionaireTeacher

    MillionaireTeacher Senior member

    Messages:
    191
    Joined:
    Nov 8, 2009
    I went into Nordstrom's Rack once, and it seemed to be filled with tacky 20-something "street" clothing (jeans, T-shirts, hoods, etc). It was nothing like the regular Nordstrom's.
     
  17. JayJay

    JayJay Senior member

    Messages:
    24,364
    Joined:
    Jun 25, 2007
    I did find myself spending more time at Bloomies than Nordies.
    Same here.
     
  18. comrade

    comrade Senior member

    Messages:
    5,875
    Joined:
    May 10, 2005
    Location:
    Menlo Park, CA
    You must be an impeccably dressed bloke! I always think that the SA's at Wilkes SF (not the PA one--can't stand the dude s there) are permanently fashionable. I'd pit Bill against the best here after 23 years at WB.



    PA Bloomies has the roomiest floor of well stocked crap on the face of the planet. IMO that is and to each his own......but there is only so much full priced joseph abboud, PRL and hugo boss that I can take.




    really? The DT SF one is the only place i had a shoe shine and it was the worst one I ever had incl the airport. Others have diff experiences?


    I am impeccably dressed. Except right now, I am wearing a World Cup '94 Sweatshirt,
    Lucky Jeans held up by a woven leather belt, and Nike Pegasus 28s in 94E. However,
    I did stay at a Holiday Inn Express last night.
     
  19. rjmaiorano

    rjmaiorano Senior member

    Messages:
    2,209
    Joined:
    May 1, 2007
    Location:
    SD
    I find myself defending Nordstrom here all too often... Granted I worked there for almost four years during my college years... and I am in fact back at the Fashion Valley store for a few shifts helping a manger friend out right now for the holidays. I just graduated (July 09), so I am one of those douche bag college kids that louches' around, granted my douchebaggery is in RLPL and Charvet.

    I do, however, very much know what I am talking about, but that is because I was self-motivated. I had a genuine interest in mens clothing - but also hated when a customer would approach me with a question I did not have an answer for... which led me to AAAC 4 years ago and Styleforum after that. I actually had customers deny my help because I was "too young" when I knew more about everything mens clothing/shoes/furnishings than any other salesperson on the floor.

    My point is, Nordstrom fails to teach theirs SA's the details of their products. They provide the basics and that is all. To be fair, the Nordstrom demographic has fallen into middle class so the average customer has become less concerned with product knowledge and more concerned with either relative value or name recognition... Things many discerning customers care little about.

    With my time with Nordstrom I have decided they lean on their 'customer service' far too much, because other retailers are quickly closing the gap in terms of service; good service is becoming the norm in this economy.

    That said, in now working for a major corporation that prides itself on 'service', Nordstrom still blows it out of the water. Just saying.
     
  20. tsaltzma

    tsaltzma Senior member

    Messages:
    378
    Joined:
    Jun 23, 2009
    Denver's Nordstroms, Neiman Marcus and Saks are great places to shop, try on suits and get clothing ideas, but not to buy. I spend my money at Nordstrom's Rack, NM Last Call and Saks Off 5th saving at least 60% of MSRP. The only reputable and knowledgeable sales people here in Denver work at two independent shops -- Lawrence Covell and Andrisen Morton. High-priced clothes, but occasionally good sales.

    Twotone


    The bald SA in shoes at the Denver Nordstroms is a snob.
     

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