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Nigel Cabourn

Aymeric

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The quality of their Ventile jackets is very poor. I have two and they committed suicide :)
In my opinion, these are not things for long life - this is decorative garbage, just to clean your pockets.

I know that the contractor is Mackintosh Ltd. And I have not received confirmation from Ventile Fabric that the technology of adhesive tapes is compatible with their fabric.
My battle with them has no results - I was offered to solve my problems myself. These are amazing crooks :)

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Hello everybody

I had the exact same problem with the adhesive tapes of a S/S ventile cameraman jacket.
I send a mail with some pictures at the Cabourn customer service without any response ...

Asked for a solution in the Army Gym in Nakameguron, Tokyo with no response from the salesmen who looked embarassed.

A little bit frustating considering the retail price !
 

Gosha

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A little bit frustating considering the retail price !
Thats true!

Please leave a review on Google Maps - people need to know. And write a letter in Mackintosh, they produce this shit - no need to give up!

The company Ventile Fabrics is also concerned about the shortcomings of technology and the loss of tape adhesion. In this season they continue to sell these jackets.

We need to think of a way to get them to repair or replace products!


ka.jpg
 
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Eric Gill Sans

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Thats true!

Please leave a review on Google Maps - people need to know. And write a letter in Mackintosh, they produce this shit - no need to give up!

The company Ventile Fabrics is also concerned about the shortcomings of technology and the loss of tape adhesion. In this season they continue to sell these jackets.

We need to think of a way to get them to repair or replace products!


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I’m sure I seem to remember Nigel posting a couple of years ago an article where the taping of the ventile seams was done in-House
 

Gosha

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I’m sure I seem to remember Nigel posting a couple of years ago an article where the taping of the ventile seams was done in-House
Dear ****,

I hope this email finds you well.

I am contacting you regarding the issue of your jackets.

I would like to inform you that I have been contacted by the relevant internal team and they have confirm that this matter has to be dealt by Nigel Cabourn as they have supplied all the fabrics and material of these garments.

Also, I would suggest to contact the retailer where you got the items from.

Thank you so much for your understanding. If you have any other question, please do not hesitate to get back to me.

Kind Regards,


Juan C.

Customer Service Advisor

Mackintosh Ltd.

My opinion: These firms live by deception and shun any liability! No honor!
 
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ike_hiking_boots

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Gosha: are you in the UK? You may have a case under Consumer Law - you have up to 6 years - although ideally something like this you want to address in the first 6 months. Macintosh are correct though - in the first instance you need to go back to the retailer - they have the liability here. What are the washing instructions on the jacket? Machine washing may of damaged the glue.
 

Gosha

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Gosha: are you in the UK? You may have a case under Consumer Law - you have up to 6 years - although ideally something like this you want to address in the first 6 months. Macintosh are correct though - in the first instance you need to go back to the retailer - they have the liability here. What are the washing instructions on the jacket? Machine washing may of damaged the glue.
I do not live in the European Union. I have two jackets (one newer worn). Sure I never washed them. Glue dried and lost adhesion, after 3 years. Unfortunately, the store where I bought these jackets is closed. I don't know where the truth is from the Mackintosh .... Is it that they do shit and don't want to be responsible for their work? And Ventile Fabrics, in general, reports that the tapes are invented by Cabourn and Macintosh. No one wants to be responsible for the problems they have created.

And I also have an answer from the CEO of Caburn, where he offers to sew tapes back ... how to understand this? :)

These ##### are aware of the problems and continue to produce this product with a limited lifespan referring to the "great reliable technology of the ancestors" :)
 
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ike_hiking_boots

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Gosha: Macintosh have their own proprietary fabric: Bonded cotton - they tape the seams on their outwear garments using the same bonded cotton. Does your Cabourn garment have the Macintosh label sewn inside? They do not recommend that these garments are washed or dry cleaned - marks should only be removed with soap and water by hand - although I've yet to clean mine. I also own a couple of Ventile Parka's and these do not have taped seams. Ventile do not manufacture garments - just produce the fabric. It may be worth contacting Ventile to see if they feel Ventile is suitable for taping?

As the jacket was made with Ventile fabric I don't see how you have any claim against Macintosh - they may of manufactured but under the instruction of Cabourn using a fabric that is not proprietary. I don't think it is fair to trash the company because you don't receive the response you want. As the retailer is now closed your only hope is taking this up with Cabourn. If Cabourn's CEO has offered to repair the jackets then I'd either accept that offer or try and push the CEO to offer some new replacement garments.
 

Gosha

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Gosha: Macintosh have their own proprietary fabric: Bonded cotton - they tape the seams on their outwear garments using the same bonded cotton. Does your Cabourn garment have the Macintosh label sewn inside?
I understand your point of view. But in my opinion, Mackintosh and Ventile Fabrics are directly responsible for the final product. Every honest and proud manufacturer will not make a product the quality of which he cannot guarantee. No decent manufacturer will allow its products to be used to manufacture low-quality items. Or if this is "news", they will correct their mistakes. But they do nothing and link to each other.

I think they are aware of the problems, but continue to produce these jackets. Jackets from Ventile is a basic product and source of money for them. The same technology makes jackets of other brands from Ventile (with gluing tapes) - you can find in Internet. I think the Mackintosh produces them. Honestly speaking, I do not know the role of Ventile in this process, as they now ignore my letters. But on the site of Cabourn, there is a link that the tape produces Ventile. Or they all lie - only God knows :)


Cabourn’s attitude to customers will be understood from subsequent correspondence with CEO Andrew Hampson (in reverse time):

Dear Igor,
You clearly know more than I do about this so please get on with it and sort it out yourself.
Kindest regards
Andrew
Louise Campbell
PA Secretary

------------------------------------------
Tel: 0191 284 7093
Fax: 0191 284 1058
Email: [email protected]
------------------------------------------

Nigel Cabourn Ltd
77 Forsyth Road
Jesmond
Newcastle upon Tyne
NE2 3DB
www.cabourn.com




Dear Andrew,
I understand how the process works.
This waxed fabric and glue has poor adhesion to the fabric.
Do you want to sew tapes? Seriously? In this case, you do not understand the basic principles of glued tapes - the lack of holes from the needles! (Good thing you wrote it, I saved this).
The technology of glued tapes (or ultrasonic welded tapes) works only for special fabrics. For example for rubber coated fabrics. Unfortunately, I did not know this when I bought this garbage.
You used an erroneous technology and it is impossible to recover. In addition, a change color of tapes will kill the aesthetics of these products (I already wrote about this).
A serious firm should not do that. I think that a worthy decision would be to admit mistakes and replace products. And for me, this is the most sensible way to not lose money. I paid about $ 2,000 for these jackets and I cannot forgive you for this mistake.
At the same time, I understand that most part of the money will be received by the seller. And it costs for you much less than me.
Think again.
Regards,
Igor.



От: Louise Campbell <[email protected]>
Кому: Igor
Тема: Re: JACKET


Dear Igor,


Due to the nature of the jacket and length of time we cannot offer a guarantee.
We only have navy tape and can try and repair it?
The only solution would be to stitch the taping by machine.


Kindest regards
Andrew

Louise Campbell
PA Secretary

------------------------------------------
Tel: 0191 284 7093
Fax: 0191 284 1058
Email: [email protected]
------------------------------------------

Nigel Cabourn Ltd
77 Forsyth Road
Jesmond
Newcastle upon Tyne
NE2 3DB

www.cabourn.com

20190319_083214.jpg
 
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ike_hiking_boots

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Gorsha: you haven't answered my question: does the garment have the Macintosh label inside? It does not appear they manufactured the garment so why are you asking Macintosh to resolve your problem? We are going to have to agree to disagree regarding who is responsible. Ventile did not manufacture the garment - they only supplied the fabric to Cabourn - how Cabourn use the fabric is not their liability. Did Ventile manufacture the glue? They did not.

I'm not unsympathetic to your plight - I'd be unhappy if I'd purchased these garments. Cabourn does not have the best reputation for quality control/production/customer service but if you want someone to help you address a problem it might help your cause in future if you approached the company with a more cordial tone. Saying that, you still may not of received a satisfactory response from Cabourn however you approached them - it appears you're past the point of no return now.
 
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Gosha

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Gorsha: you haven't answered my question: does the garment have the Macintosh label inside? It does not appear they manufactured the garment so why on earth are you asking Macintosh to resolve your problem? We are going to have to agree to disagree regarding who is responsible. Ventile did not manufacture the garment - they only supplied the fabric to Cabourn - how Cabourn use the fabric is not their liability. Did Ventile manufacture the glue? They did not.

I'm not unsympathetic to your plight - I'd be unhappy if I'd purchased these garments. Cabourn does not have the best reputation for quality control/production/customer service but if you want someone to help you address a problem it might help your cause in future if you approached the company with a more cordial tone. Saying that, you still may of not of received a satisfactory response from Cabourn however you approached them, but it appears your past the point of no return now.

I have a letter from Mackintosh confirming that they did this jackets. I published it above.
No one says who made the glue. But the problem is not even in glue, but in technology. There are three parts: an engineer, a manufacturer of fabric (technology) and production company. What difference does it make to me which of them is more terrible? - I'm not a judge.

I cited my position: did shit - clean up after yourself!
Whose bunch of shit more? - Let them decide for themselves.

"...more cordial tone"?
Maybe stand on knees to ask them to change their jackets? - Your right to do so, if you find yourself in a similar situation. But don't teach me!

Do not see "problems" in their response? Sew tapes of a different color .... do you think this is not a mockery? :)


I can not understand your position: who are you? the devil's advocate? :)



P.S. These companies do not live in the world of people, what are these jackets for them? -Dust!
They just "lost gravity." Neglect of the client - the last frontier of "madness".
 
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ike_hiking_boots

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Gorsha: the problem is the glue. If you don't want to listen to someone that's trying to help you that's fine, this will be my last comment on the matter. I don't disagree that Cabourn's response is below expectations, but it does not surprise me.

Cabourn's suggestion of sewing the tapes will probably be unsatisfactory so I would look to either repairing the jacket myself or finding a specialist company to repair the jacket. I found this information through google with-in a few minutes - I'm sure there will be other information out there if you can be bothered to look.

https://outdoorsmagic.com/article/repair-taped-seams/#QCBIZLUYZpg5M0Rm.97

How To Repair The Taped Seams On Your Waterproof Jacket
Our resident gear expert Richard Gear is asked: 'How can I repair the taped seams on my waterproof jacket? They are all coming away, and it is now leaking quite badly!'

Answer
The name is Gear, Richard ‘High Maintenance’ Gear and believe me, I feel for your peeling seam tape, who wouldn’t?

You really have a choice here, either use a professional outdoor clothing repair specialist who should be able to reapply heat-activated seam-sealing tape to your clothing.

Scottish Mountain Gear for example – www.scottishmountaingear.com – can repair Gore-Tex waterproof clothing using genuine Gore-Tex fabrics and tapes.

Update Lancashire Sports Repairs also offer a re-taping service and will either retape the entire jacket for £40 or for £25 will re-tape just the hood, shoulders and neck. More details at www.lsr.gb.com.

Alternatively, you can try to do the job yourself. Point North – www.profabrics.co.uk – sell iron-on sealing tape suitable for both PU and three-layer waterproof garments which you can apply yourself as does Pennine Outdoor – www.pennineoutdoor.co.uk.

Make sure you clean the garment and degrease the seam area thoroughly before applying and you should be good to go.

If you have only small areas of peeling tape, you may be able to stick them back in place using a seam sealing product like Seam Grip. Don’t worry about breathability by the way, most if not all original seam tape is non-breathable, which is one fo the reasons that large manufacturers have gone over to micro-tape.

Happy sealing!
 

Gosha

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Happy sealing!
Thank you for your interest in this issue.

Your links are other technologies and fabrics (synthetic / polyurethane, polyester and etc.). In addition, glue tape - this is a job that requires qualifications and skills.

Ventile - cotton fabric coated/soaked in DWR.
Send a link to tape or glue that has adhesion with DWR coated fabrics - I would appreciate it.

I talked with companies that produce clothing from Ventile fabric. Their opinion on these jackets is unambiguous - full ****.

Why do you think Ventile (ventile.co.uk) has a brochure on how to sew a fabric, but doesn’t have one on how to glue it?
I wrote that any technology requires testing and observation - this is a professional activity. Doing something without certification is a game of luck.

The correct way is to admit mistakes and replace goods at a similar cost. But these companies believe that it is more profitable to continue producing this garbage.
 
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