• Hi, I am the owner and main administrator of Styleforum. If you find the forum useful and fun, please help support it by buying through the posted links on the forum. Our main, very popular sales thread, where the latest and best sales are listed, are posted HERE

    Purchases made through some of our links earns a commission for the forum and allows us to do the work of maintaining and improving it. Finally, thanks for being a part of this community. We realize that there are many choices today on the internet, and we have all of you to thank for making Styleforum the foremost destination for discussions of menswear.
  • This site contains affiliate links for which Styleforum may be compensated.
  • We would like to welcome House of Huntington as an official Affiliate Vendor. Shop past season Drake's, Nigel Cabourn, Private White V.C. and other menswear luxury brands at exceptional prices below retail. Please visit the Houise of Huntington thread and welcome them to the forum.

  • STYLE. COMMUNITY. GREAT CLOTHING.

    Bored of counting likes on social networks? At Styleforum, you’ll find rousing discussions that go beyond strings of emojis.

    Click Here to join Styleforum's thousands of style enthusiasts today!

    Styleforum is supported in part by commission earning affiliate links sitewide. Please support us by using them. You may learn more here.

Nicks Handmade Boots Official Affiliate Thread

Nicks Boots Shuyler

Distinguished Member
Affiliate Vendor
Joined
Mar 10, 2020
Messages
1,030
Reaction score
1,446
So just got my boots from customs Germany. KK 200 Euro well invested, just as I see how rugged the box is, I'm glad it arrived. Just what I read outside of the box fills me with rage. Ok, be prepared, this gonna be good.
Seeing the 6" was the last thing I expected since I never made a change to the length.
View attachment 1735627
So we got 8 inch with pull loop and got 6 inch without an no rolled. Jesus Christ, this leather is rare not an easy fix and I have to return it and pay more and more. It actually is cheaper to fly to the states and dispose that **** directly. Three mtos (Robert without celastic, builder pro more lead time)and there is always an error or a massive delay, I'm pretty calm and understanding usually for all kind of stuff. But please by the love of whatever you believe in, check the **** before you ship it. This was totally unnecessary and I don't want to hear any American marketingcustomer rethorics atm, just fix the ongoing systematic issues!
Not sur if the nose damage can be fixed by me or if it is a manufacturer or transport damage but here a little bit of cushion and would have helped. Preventable. View attachment 1735636

My dream exit boot and they ******* up I'm seriously pissed right now. Not sure how we fix it. Not wearing those until I made up my mind.
View attachment 1735637
Nice boot, but not a boot I ordered for now 800euros. I fixed everything with patients until now but this time you guys break me. This is just irresponsible waste of resources, disrespectful to workers hours and pretty much waste of time and money.
I am so sorry for the mistakes, Phanes. We will obviously make you another pair to the correct specs as soon as possible and get that to you as quickly as we can. Please do not send back these boots and accept them with our apologies. I will reach out directly, if that’s ok, with the timeline for the replacement boots.
 

Phanes

Senior Member
Joined
Jul 20, 2020
Messages
128
Reaction score
231
I am so sorry for the mistakes, Phanes. We will obviously make you another pair to the correct specs as soon as possible and get that to you as quickly as we can. Please do not send back these boots and accept them with our apologies. I will reach out directly, if that’s ok, with the timeline for the replacement boots.
Alright be that sounds actually great. Take your time, doing it right is more important, I have the other pairs of boots. Apologies accepted.
 

nvrp813

Active Member
Joined
Feb 11, 2019
Messages
42
Reaction score
123
So just got my boots from customs Germany. KK 200 Euro well invested, just as I see how rugged the box is, I'm glad it arrived. Just what I read outside of the box fills me with rage. Ok, be prepared, this gonna be good.
Seeing the 6" was the last thing I expected since I never made a change to the length.

View attachment 1735637

I understand your frustration, and 800 EUR is A LOT to spend on boots and not get what you ordered. However, in my experience, reaching out directly to the manufacturer, and waiting until your calm before writing the message, is best practice. It's never good to air out the dirty laundry publicly, unless you are not getting a response when reaching out directly, as it gives an unfair perception of Nicks to potential customers. For every mistake there might be 1,000 pairs that get shipped without a hitch. But you do not see all those people posting saying how the boots came exactly as ordered. Again, completely understand your frustration, hell I'd be pissed too, but maybe next time calm down and take this direct to Nicks before posting the public shaming.
 

TyrLI

Senior Member
Joined
May 11, 2021
Messages
402
Reaction score
540
I understand your frustration, and 800 EUR is A LOT to spend on boots and not get what you ordered. However, in my experience, reaching out directly to the manufacturer, and waiting until your calm before writing the message, is best practice. It's never good to air out the dirty laundry publicly, unless you are not getting a response when reaching out directly, as it gives an unfair perception of Nicks to potential customers. For every mistake there might be 1,000 pairs that get shipped without a hitch. But you do not see all those people posting saying how the boots came exactly as ordered. Again, completely understand your frustration, hell I'd be pissed too, but maybe next time calm down and take this direct to Nicks before posting the public shaming.
It gave Shuyler the chance to make it right publicly too though
 

Notgoodwithnames

Well-Known Member
Joined
Aug 1, 2021
Messages
58
Reaction score
48
Weirdly Enough Im kinda in the same boat as Phanes with getting my order wrong. I just got my boots today and everything about them is perfect EXCEPT I made sure three times including when I talked to the guy after my fitting to make sure my boots had a single stitched midsole so they had a closer trim. Lo and behold I open them up and its double stitched. I talked to Micah though and I guess Im going to just send them back and wait to get a right pair. =[
 
Last edited:

Phanes

Senior Member
Joined
Jul 20, 2020
Messages
128
Reaction score
231
I understand your frustration, and 800 EUR is A LOT to spend on boots and not get what you ordered. However, in my experience, reaching out directly to the manufacturer, and waiting until your calm before writing the message, is best practice.
Eure I did that two times. Not a third time. It is not part of a shaming process or something like that, that's why I kept the clearly unprofessional tone, but I don't want to feel like covering things up again.
 

ll00ll00ll00ll

Senior Member
Joined
Oct 21, 2021
Messages
103
Reaction score
227
I understand your frustration, and 800 EUR is A LOT to spend on boots and not get what you ordered. However, in my experience, reaching out directly to the manufacturer, and waiting until your calm before writing the message, is best practice. It's never good to air out the dirty laundry publicly, unless you are not getting a response when reaching out directly, as it gives an unfair perception of Nicks to potential customers. For every mistake there might be 1,000 pairs that get shipped without a hitch. But you do not see all those people posting saying how the boots came exactly as ordered. Again, completely understand your frustration, hell I'd be pissed too, but maybe next time calm down and take this direct to Nicks before posting the public shaming.

warning, totally unasked for rant ahead:

I work for a company that designs and manufactures custom graphics for transit buses. We have meetings twice weekly to discuss the intricacies of each and every project. We make constant efforts, using our ISO processes to make sure we're doing what we say we do. Basically, a LOT of effort goes into not making mistakes, which are not only irritating to thecustomer, causing delays and follow up phone calls / meetings, explanations, but they are significantly costly for our business, especially after all of the expense of marketing and sales. Despite all of our best efforts, it happens, things get through the cracks... ideally we fix those cracks before anything else can fit through them again.

Why I am writing this, is because I think that @Nicks Boots Shuyler has done the absolute right thing in this situation. We have found a couple of different customer types over the years... those who have experienced problems with their orders, and those who WILL experience them at some point in the future. What generally makes a "good" customer into a "problem" or "ex" customer, is directly relative to our response to the problem. If we do the right thing and fix the problem before the customer has to exert any effort, and generally demonstrate that when mistakes happen, they will be covered in a timely manner. We have had sales people in the past who have made matters worse by trying to "maintain profits" while fixing the problem with a less-than-110% solution, this has ALWAYS turned a good customer into a problem or ex-customer.

I received my first pair of nick's boots exactly as they were ordered, in the time originally stated when the order was placed. I have a MTO pair of Robert's on order, which will really test this, as I've made a couple of changes to the order since originally placing it... this is where the rubber hits the road.

My point is that it's nice to see this response, it's things like this that tend to stick out, and make for life-long customers... I personally would hope that @Phanes will follow up when the issue is resolved, and outline the response of Nick's, as fervently as the original complaint, it's what I would do. Just my 2¢.
 

Phanes

Senior Member
Joined
Jul 20, 2020
Messages
128
Reaction score
231
. I personally would hope that @Phanes will follow up
I will and I am confident that nicks can fix the issue and I trust shuyler on this. I think transparent information, solutions and details on the matter and may help to reduce stress on all sides. I was always willing to highlight the benefits of nicks and will do so, but that doesn't come with silence on problems that are also part of reality, if people asked me in private I always tell the full story so that people can make an informed decision, and usually they move on trusting that everything will be fine.
It just feels sad that those boots don't do it for me, there is so much good material and work in it, I wish there there was another way.
I put them away and maybe give me it a look in a few days.
 

Nicks Boots Shuyler

Distinguished Member
Affiliate Vendor
Joined
Mar 10, 2020
Messages
1,030
Reaction score
1,446
Weirdly Enough Im kinda in the same boat as Phanes with getting my order wrong. I just got my boots today and everything about them is perfect EXCEPT I made sure THREE times including when I talked to the guy after my fitting to make sure my boots had a single stitched midsole so they had a closer trim. Lo and behold I open them up and its double stitched. I was on the fence about ordering a pair of boots but after talking to Shuyler on here and being able to add that to my order I was stoked. Sadly I am now kind of upset after waiting 5 months for these and not sure If I should suck it up because everything else about them is perfect or send them back and wait even longer. I would also like to say I am not writing this out of anger I am just posting this to get an opinion from Shuyler because Im quite sad. Also curious how long a second pair would take to make. View attachment 1735831
Dang. I'll get another one going with the single-stitch and it looks like you talked to Micah in customer service and he's getting a label going. I'm also happy to throw in a credit on your next order or a free belt, socks and cleaning kit for the mistake. If acceptable, please DM me with what you'd like and I'll get that going.

For what it's worth, we have re-coded our Bill of Materials interface (about 6 weeks ago, so would not have affected these orders) to more visibly highlight rarer or atypical configurations to try and avoid these mistakes in the future. I apologize to @Phanes and @Notgoodwithnames personally for the mistakes and invite anyone to reach out to me in the future if you have any issues.
 

Notgoodwithnames

Well-Known Member
Joined
Aug 1, 2021
Messages
58
Reaction score
48
Dang. I'll get another one going with the single-stitch and it looks like you talked to Micah in customer service and he's getting a label going. I'm also happy to throw in a credit on your next order or a free belt, socks and cleaning kit for the mistake. If acceptable, please DM me with what you'd like and I'll get that going.

For what it's worth, we have re-coded our Bill of Materials interface (about 6 weeks ago, so would not have affected these orders) to more visibly highlight rarer or atypical configurations to try and avoid these mistakes in the future. I apologize to @Phanes and @Notgoodwithnames personally for the mistakes and invite anyone to reach out to me in the future if you have any issues.

Alright thats awesome. I started a chat with you. Wasnt sure if I should do that or a conversation. Haha
 

Notgoodwithnames

Well-Known Member
Joined
Aug 1, 2021
Messages
58
Reaction score
48
@Nicks Boots Shuyler for reference the first photo is the single stitch around the sole and second is my pair with 2. Everything else about my boots were correct. Thanks again!
Want
700.jpeg




Don't want.
IMG_20220112_115030.jpg
 
Last edited:

ll00ll00ll00ll

Senior Member
Joined
Oct 21, 2021
Messages
103
Reaction score
227
Agreed, I love olive but Im not sure I could pull it off. Especially because I wear olive pants usually everyday as well.

agreed... i have a pair of redwings in their oxblood (basically their version of #8 chrome excel) and I barely feel like i can get away with those. But i love the look of those olives... they need pimento colored laces.
 

Featured Sponsor

How important is full vs half canvas to you for heavier sport jackets?

  • Definitely full canvas only

    Votes: 55 35.5%
  • Half canvas is fine

    Votes: 60 38.7%
  • Really don't care

    Votes: 17 11.0%
  • Depends on fabric

    Votes: 27 17.4%
  • Depends on price

    Votes: 28 18.1%

Forum statistics

Threads
505,162
Messages
10,579,080
Members
223,884
Latest member
mickspilloto
Top