• We would like to welcome Arterton as an official Affiliate Vendor. Arterton, based in the UK, specializes in fine accessories such as garment bags, umbrellas, and shoe care, as well as fine shoes and boots from Yearn Footwear Please visit their thread and give them a warm welcome.

  • STYLE. COMMUNITY. GREAT CLOTHING.

    Bored of counting likes on social networks? At Styleforum, you’ll find rousing discussions that go beyond strings of emojis.

    Click Here to join Styleforum's thousands of style enthusiasts today!

Nicks Handmade Boots Official Affiliate Thread

Nicks Boots Shuyler

Senior Member
Affiliate Vendor
Joined
Mar 10, 2020
Messages
539
Reaction score
835
So just got my boots from customs Germany. KK 200 Euro well invested, just as I see how rugged the box is, I'm glad it arrived. Just what I read outside of the box fills me with rage. Ok, be prepared, this gonna be good.
Seeing the 6" was the last thing I expected since I never made a change to the length.
View attachment 1735627
So we got 8 inch with pull loop and got 6 inch without an no rolled. Jesus Christ, this leather is rare not an easy fix and I have to return it and pay more and more. It actually is cheaper to fly to the states and dispose that shit directly. Three mtos (Robert without celastic, builder pro more lead time)and there is always an error or a massive delay, I'm pretty calm and understanding usually for all kind of stuff. But please by the love of whatever you believe in, check the shit before you ship it. This was totally unnecessary and I don't want to hear any American marketingcustomer rethorics atm, just fix the ongoing systematic issues!
Not sur if the nose damage can be fixed by me or if it is a manufacturer or transport damage but here a little bit of cushion and would have helped. Preventable. View attachment 1735636

My dream exit boot and they ******* up I'm seriously pissed right now. Not sure how we fix it. Not wearing those until I made up my mind.
View attachment 1735637
Nice boot, but not a boot I ordered for now 800euros. I fixed everything with patients until now but this time you guys break me. This is just irresponsible waste of resources, disrespectful to workers hours and pretty much waste of time and money.
I am so sorry for the mistakes, Phanes. We will obviously make you another pair to the correct specs as soon as possible and get that to you as quickly as we can. Please do not send back these boots and accept them with our apologies. I will reach out directly, if that’s ok, with the timeline for the replacement boots.
 

Phanes

Senior Member
Joined
Jul 20, 2020
Messages
101
Reaction score
160
I am so sorry for the mistakes, Phanes. We will obviously make you another pair to the correct specs as soon as possible and get that to you as quickly as we can. Please do not send back these boots and accept them with our apologies. I will reach out directly, if that’s ok, with the timeline for the replacement boots.
Alright be that sounds actually great. Take your time, doing it right is more important, I have the other pairs of boots. Apologies accepted.
 

nvrp813

Active Member
Joined
Feb 11, 2019
Messages
35
Reaction score
121
So just got my boots from customs Germany. KK 200 Euro well invested, just as I see how rugged the box is, I'm glad it arrived. Just what I read outside of the box fills me with rage. Ok, be prepared, this gonna be good.
Seeing the 6" was the last thing I expected since I never made a change to the length.

View attachment 1735637
I understand your frustration, and 800 EUR is A LOT to spend on boots and not get what you ordered. However, in my experience, reaching out directly to the manufacturer, and waiting until your calm before writing the message, is best practice. It's never good to air out the dirty laundry publicly, unless you are not getting a response when reaching out directly, as it gives an unfair perception of Nicks to potential customers. For every mistake there might be 1,000 pairs that get shipped without a hitch. But you do not see all those people posting saying how the boots came exactly as ordered. Again, completely understand your frustration, hell I'd be pissed too, but maybe next time calm down and take this direct to Nicks before posting the public shaming.
 

TyrLI

Senior Member
Joined
May 11, 2021
Messages
177
Reaction score
207
I understand your frustration, and 800 EUR is A LOT to spend on boots and not get what you ordered. However, in my experience, reaching out directly to the manufacturer, and waiting until your calm before writing the message, is best practice. It's never good to air out the dirty laundry publicly, unless you are not getting a response when reaching out directly, as it gives an unfair perception of Nicks to potential customers. For every mistake there might be 1,000 pairs that get shipped without a hitch. But you do not see all those people posting saying how the boots came exactly as ordered. Again, completely understand your frustration, hell I'd be pissed too, but maybe next time calm down and take this direct to Nicks before posting the public shaming.
It gave Shuyler the chance to make it right publicly too though
 
Joined
Aug 1, 2021
Messages
23
Reaction score
20
Weirdly Enough Im kinda in the same boat as Phanes with getting my order wrong. I just got my boots today and everything about them is perfect EXCEPT I made sure three times including when I talked to the guy after my fitting to make sure my boots had a single stitched midsole so they had a closer trim. Lo and behold I open them up and its double stitched. I talked to Micah though and I guess Im going to just send them back and wait to get a right pair. =[
 
Last edited:

Phanes

Senior Member
Joined
Jul 20, 2020
Messages
101
Reaction score
160
I understand your frustration, and 800 EUR is A LOT to spend on boots and not get what you ordered. However, in my experience, reaching out directly to the manufacturer, and waiting until your calm before writing the message, is best practice.
Eure I did that two times. Not a third time. It is not part of a shaming process or something like that, that's why I kept the clearly unprofessional tone, but I don't want to feel like covering things up again.
 

ll00ll00ll00ll

Well-Known Member
Joined
Oct 21, 2021
Messages
64
Reaction score
107
I understand your frustration, and 800 EUR is A LOT to spend on boots and not get what you ordered. However, in my experience, reaching out directly to the manufacturer, and waiting until your calm before writing the message, is best practice. It's never good to air out the dirty laundry publicly, unless you are not getting a response when reaching out directly, as it gives an unfair perception of Nicks to potential customers. For every mistake there might be 1,000 pairs that get shipped without a hitch. But you do not see all those people posting saying how the boots came exactly as ordered. Again, completely understand your frustration, hell I'd be pissed too, but maybe next time calm down and take this direct to Nicks before posting the public shaming.
warning, totally unasked for rant ahead:

I work for a company that designs and manufactures custom graphics for transit buses. We have meetings twice weekly to discuss the intricacies of each and every project. We make constant efforts, using our ISO processes to make sure we're doing what we say we do. Basically, a LOT of effort goes into not making mistakes, which are not only irritating to thecustomer, causing delays and follow up phone calls / meetings, explanations, but they are significantly costly for our business, especially after all of the expense of marketing and sales. Despite all of our best efforts, it happens, things get through the cracks... ideally we fix those cracks before anything else can fit through them again.

Why I am writing this, is because I think that @Nicks Boots Shuyler has done the absolute right thing in this situation. We have found a couple of different customer types over the years... those who have experienced problems with their orders, and those who WILL experience them at some point in the future. What generally makes a "good" customer into a "problem" or "ex" customer, is directly relative to our response to the problem. If we do the right thing and fix the problem before the customer has to exert any effort, and generally demonstrate that when mistakes happen, they will be covered in a timely manner. We have had sales people in the past who have made matters worse by trying to "maintain profits" while fixing the problem with a less-than-110% solution, this has ALWAYS turned a good customer into a problem or ex-customer.

I received my first pair of nick's boots exactly as they were ordered, in the time originally stated when the order was placed. I have a MTO pair of Robert's on order, which will really test this, as I've made a couple of changes to the order since originally placing it... this is where the rubber hits the road.

My point is that it's nice to see this response, it's things like this that tend to stick out, and make for life-long customers... I personally would hope that @Phanes will follow up when the issue is resolved, and outline the response of Nick's, as fervently as the original complaint, it's what I would do. Just my 2¢.
 

Phanes

Senior Member
Joined
Jul 20, 2020
Messages
101
Reaction score
160
. I personally would hope that @Phanes will follow up
I will and I am confident that nicks can fix the issue and I trust shuyler on this. I think transparent information, solutions and details on the matter and may help to reduce stress on all sides. I was always willing to highlight the benefits of nicks and will do so, but that doesn't come with silence on problems that are also part of reality, if people asked me in private I always tell the full story so that people can make an informed decision, and usually they move on trusting that everything will be fine.
It just feels sad that those boots don't do it for me, there is so much good material and work in it, I wish there there was another way.
I put them away and maybe give me it a look in a few days.
 

Nicks Boots Shuyler

Senior Member
Affiliate Vendor
Joined
Mar 10, 2020
Messages
539
Reaction score
835
Weirdly Enough Im kinda in the same boat as Phanes with getting my order wrong. I just got my boots today and everything about them is perfect EXCEPT I made sure THREE times including when I talked to the guy after my fitting to make sure my boots had a single stitched midsole so they had a closer trim. Lo and behold I open them up and its double stitched. I was on the fence about ordering a pair of boots but after talking to Shuyler on here and being able to add that to my order I was stoked. Sadly I am now kind of upset after waiting 5 months for these and not sure If I should suck it up because everything else about them is perfect or send them back and wait even longer. I would also like to say I am not writing this out of anger I am just posting this to get an opinion from Shuyler because Im quite sad. Also curious how long a second pair would take to make. View attachment 1735831
Dang. I'll get another one going with the single-stitch and it looks like you talked to Micah in customer service and he's getting a label going. I'm also happy to throw in a credit on your next order or a free belt, socks and cleaning kit for the mistake. If acceptable, please DM me with what you'd like and I'll get that going.

For what it's worth, we have re-coded our Bill of Materials interface (about 6 weeks ago, so would not have affected these orders) to more visibly highlight rarer or atypical configurations to try and avoid these mistakes in the future. I apologize to @Phanes and @Notgoodwithnames personally for the mistakes and invite anyone to reach out to me in the future if you have any issues.
 
Joined
Aug 1, 2021
Messages
23
Reaction score
20
Dang. I'll get another one going with the single-stitch and it looks like you talked to Micah in customer service and he's getting a label going. I'm also happy to throw in a credit on your next order or a free belt, socks and cleaning kit for the mistake. If acceptable, please DM me with what you'd like and I'll get that going.

For what it's worth, we have re-coded our Bill of Materials interface (about 6 weeks ago, so would not have affected these orders) to more visibly highlight rarer or atypical configurations to try and avoid these mistakes in the future. I apologize to @Phanes and @Notgoodwithnames personally for the mistakes and invite anyone to reach out to me in the future if you have any issues.
Alright thats awesome. I started a chat with you. Wasnt sure if I should do that or a conversation. Haha
 

ll00ll00ll00ll

Well-Known Member
Joined
Oct 21, 2021
Messages
64
Reaction score
107
Agreed, I love olive but Im not sure I could pull it off. Especially because I wear olive pants usually everyday as well.
agreed... i have a pair of redwings in their oxblood (basically their version of #8 chrome excel) and I barely feel like i can get away with those. But i love the look of those olives... they need pimento colored laces.
 

Featured Sponsor

Pocket square on a coat: yes or no?

  • Yes

    Votes: 8 21.1%
  • No

    Votes: 26 68.4%
  • Sometimes

    Votes: 4 10.5%

Related Threads

Forum statistics

Threads
469,802
Messages
10,054,842
Members
211,894
Latest member
kalmastecbd
Top