Nicks Boots

[Nicks Boots Shuyler]

Hello all, Nicks Boots as officially joined Styleforum as an affiliate. First, wanted to thank you for being customers or for your interest in our brand. Second, we have a coupon code for Styleforum readers that will give you 10% off any purchase through our online store, coupon code is STYLEFORUM.

My name is Shuyler and happy to help with any questions, comments or issues.

Here's a link to our affiliate thread and we hope to see you there!

 

[LA Guy]

Welcome, Shuyler! Really glad to have you as part of our little community.

Cheers,

Fok.

 

[dublinpremium]

Hello all, Nicks Boots as officially joined Styleforum as an affiliate. First, wanted to thank you for being customers or for your interest in our brand. Second, we have a coupon code for Styleforum readers that will give you 10% off any purchase through our online store, coupon code is STYLEFORUM.

My name is Shuyler and happy to help with any questions, comments or issues.

Here's a link to our affiliate thread and we hope to see you there!

Hello Shuyler,
Sorry but this is not going to be the welcome you would have expected. This is going to be a rant, but i think i need to bring it up anyway. I placed my order with Nicks for a High arch Walnut Ranger on 6th March(WO# 48610). I was given a lead time of 4 weeks at the time of placing the order. I was told the lead times could be higher due to covid and as they would first prioritise emergency workers. I was fine with that. However when I recently saw Nicks accepting pre-orders for wickettandcraig falcons for delivery in June, I emailed them for the status on my order. I got a reply that my order was being finalised, then when I told them that I placed the order on the 6th March and am surprised that my order is being finalised as we spoke, I was told the order was finalised a long time back and its just waiting to go into production. And when asked about lead times I was told 3-4 weeks more. So now it looks like Nicks is prioritising these falcons over my order. I was warned about the bad customer service at Nicks and the delayed lead times. I have learned my lesson now.

 

[Nicks Boots Shuyler]

Hello Shuyler,
Sorry but this is not going to be the welcome you would have expected. This is going to be a rant, but i think i need to bring it up anyway. I placed my order with Nicks for a High arch Walnut Ranger on 6th March(WO# 48610). I was given a lead time of 4 weeks at the time of placing the order. I was told the lead times could be higher due to covid and as they would first prioritise emergency workers. I was fine with that. However when I recently saw Nicks accepting pre-orders for wickettandcraig falcons for delivery in June, I emailed them for the status on my order. I got a reply that my order was being finalised, then when I told them that I placed the order on the 6th March and am surprised that my order is being finalised as we spoke, I was told the order was finalised a long time back and its just waiting to go into production. And when asked about lead times I was told 3-4 weeks more. So now it looks like Nicks is prioritising these falcons over my order. I was warned about the bad customer service at Nicks and the delayed lead times. I have learned my lesson now.

Hi, I'm just going to copy and paste the reply from our affiliate thread posted on Monday. Sorry, didn't realize this was posted in both threads.

From Affiliate thread on 5/4:

Hi, I'm sorry for the long delay on these, it's definitely been a rough past few months with a lot of unknowns with the shutdown order, not knowing if we'd be open and having to change production priorities. We also had a few weeks where we were not producing as much as we reconfigured some things due to the virus situation.

Your order is definitely not being prioritized over the Wickett and Craig items and will be delivered before we make those. 3-4 weeks more on your order is conservative, fwiw. It's probably more like 2-2.5. Those W&C orders will not be a disruption to our normal manufacturing throughput.

Our lead times are out longer than normal right now, at 8-10 versus 6-8 and a lot of that is because a). we had two weeks of reduced production due to the virus, b). many of our dealers were closed due to the shutdown in California so consumers came directly to us, c). a lot more orders are being fit remotely as our store is closed, which is a lengthier process, and not insignificantly, d). we have been hesitant to ramp up hiring to accommodate the online volume because of uncertainty with what is happening in the economy in a general sense.

To address this, we have some new people starting up this week to increase capacity. We have also gotten through a lot of the fire boots over the past 5 weeks.

Additionally, I am aware that Nicks has not always had the best reputation for customer service. Changing that is a major priority for us. We just implemented an order management system that will let us track orders through every point in the sales & production process. It will also send email updates as order status changes. We've hired additional customer service staff and a dedicated remote fitting expert. I'm hopeful we can change that perception because while I think our product is excellent, that doesn't mean as much if your service is seen as sub-par. I'm excited to see how these changes improve everyone's experience with our brand and look forward to addressing any concerns as they come up.

I'm sorry this process took so long.

 

[miggyramone]

Two questions:

1. Is your current brown leather domain or chromexcel?

2. how much longer are you guys going to do free fitting/try on pairs?

 

[Nicks Boots Shuyler]

Two questions:

1. Is your current brown leather domain or chromexcel?

2. how much longer are you guys going to do free fitting/try on pairs?

1. It is Chromexcel. Only domaine we have left is in black.
2. At least through end of month.

 

[miggyramone]

1. It is Chromexcel. Only domaine we have left is in black.
2. At least through end of month.

Gotcha. Two more question:

1. Do you guys takes into consideration CXL's stretch when sizing and building? Your YouTube channel promotes a healthy amount of space between the eyefuls (which I like) but CXL has a tendency to stretch a lot when laced up tightly.

2. Do you guys already have the Veg Tan brown leather in? Is this leather going to be a staple? I ask because I admire this leather but I do wonder about future rebuilds and the ability to match leather.

Thanks for your help.

 

[Nicks Boots Shuyler]

Gotcha. Two more question:

1. Do you guys takes into consideration CXL's stretch when sizing and building? Your YouTube channel promotes a healthy amount of space between the eyefuls (which I like) but CXL has a tendency to stretch a lot when laced up tightly.

We do, and have a lot of experience with Chromexcel like most bootmakers and haven’t had issues over the years.

2. Do you guys already have the Veg Tan brown leather in? Is this leather going to be a staple? I ask because I admire this leather but I do wonder about future rebuilds and the ability to match leather.

We do, and good question. I would say we will probably always have a veg tan brown but can’t guarantee it will be this specific shade; it kind of depends on how it does. It’s doing pretty well, fwiw. With that said, this current one is a bridle leather used fairly extensively in other applications by Wickett and Craig so my guess is it will be available, even in a short run for rebuilds. I can’t guarantee that, obviously, but it seems likely.

Thanks for your help.

 

[miggyramone]

Thanks again for your help. I am currently going through the fit/try on process. Looking forward to my future pair.

 

[miggyramone]

Submitted my measurements to Nicks tonight! I suspect the results will be the same as my White's size, but who knows! Either way, it's something new!

 

[miggyramone]

Anybody have pictures of aged Predator Orange leather?

 

[Nicks Boots Shuyler]

Anybody have pictures of aged Predator Orange leather?

Not exactly aged, but this is 3 months. Unfortunately the oldest we have.

 

[miggyramone]

Hey Nicks - do you or any owners have picts of the modern iteration of the Manito with brown edge?

 

[Nicks Boots Shuyler]

Hey Nicks - do you or any owners have picts of the modern iteration of the Manito with brown edge?

I will check.

 

[Legal Eagles]

Hey Nicks - do you or any owners have picts of the modern iteration of the Manito with brown edge?

Like this?