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saint

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If they paid more attention to sizing and described it more accurately, they'd have fewer returns.
 

ImaPro

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but their prices will also be higher
 

cv123

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I think the super star status is based on how much you purchase.
 

Peurist

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JUMPSTART -- 10% off + free shipping on F/W merchandise. Good til 11:59PM on 9/3.
 

winston

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Superstar status is granted based on your ratio of orders vs returns, that was the explanation I've received. The more you return the less is the chance of you getting the special status.


A couple of years ago I had superstar status, but, alas, it was taken away from me after a while. I never knew if this was because it was time-limited to begin with or because I was returning too much.
 

winston

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I've actually got used to the new site and don't mind it anymore. I just wish you could select to view more items per page as you could on the old site. (Maybe you can but I don't see the option).


If I order $1000 worth of stuff (esp. multiple sizes for try-on) and then send back $500-600, i still go ahead and take the refund minus $6.  I don't know why I bother, since I just go back and spend it within the same month... security blanket, maybe.


Do you do this often? I've heard (on here) of people being booted out of Yoox for returning too much.
 

StockwellDay

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I've actually got used to the new site and don't mind it anymore. I just wish you could select to view more items per page as you could on the old site. (Maybe you can but I don't see the option).
The new site for me seems to have gone from a default of 40 items per page to 100 items per page.... but this was my biggest issue also.


Quote:
I never heard this...
 

winston

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The new site for me seems to have gone from a default of 40 items per page to 100 items per page.... but this was my biggest issue also. 



I never heard this... 


You're right! I see 100 items per page now.

I'm sure I read that people got blacklisted in some way due to returning too much. It was possibly in this thread. Can anyone else remember this? I've been slightly nervous about returning things ever since, just in case I reach some threshold.
 
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razl

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The new yoox is hard to navigate to sucks


FTFY. And, to be fair, it sucks just as hard as the old one, only in a slightly different, tingly sort of way.
 
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DocHolliday

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I'm sure I read that people got blacklisted in some way due to returning too much. It was possibly in this thread. Can anyone else remember this? I've been slightly nervous about returning things ever since, just in case I reach some threshold.


Are you sure it wasn't STP? I've heard of people being blacklisted because of abuse of STP's extremely liberal return policy.

I return a lot of stuff to Yoox. With the inconsistent sizing and fairly useless descriptions, I'm not sure how it could be avoided.
 

winston

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Are you sure it wasn't STP? I've heard of people being blacklisted because of abuse of STP's extremely liberal return policy.
I return a lot of stuff to Yoox. With the inconsistent sizing and fairly useless descriptions, I'm not sure how it could be avoided.


I'm almost certain it was Yoox as I've never bought anything from STP and I wouldn't have taken any notice of what their practices are. I'm not certain what the 'punishment' was, though.
 

winston

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Yes, that decimal point made me chuckle. I've never understood why they even bother providing that measurement when sizing overall is so hit and miss.

Are you sure it wasn't STP? I've heard of people being blacklisted because of abuse of STP's extremely liberal return policy.
I return a lot of stuff to Yoox. With the inconsistent sizing and fairly useless descriptions, I'm not sure how it could be avoided.


The more I think about it, the more I think you're probably right. I think it actually was STP and not Yoox. Now I feel like a dope!
 
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