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robxznyc

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items are hidden again. :(
 

StockwellDay

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Congrats. To confirm, these were those so called final sale items? Did you do anything besides simply sending back to Yoox? Call, emails, etc.?

Yes -- I sent an email to the worldrobe folks via the app and they told me just send them back. Had gotten run around from Yoox CS.

Thanks to someone above thread for suggesting/writing they did this.
 

robxznyc

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Yes -- I sent an email to the worldrobe folks via the app and they told me just send them back. Had gotten run around from Yoox CS.

Thanks to someone above thread for suggesting/writing they did this.
yea, i returned a worldrobe order yesterday. how long did it take yours to be refunded?
 

StockwellDay

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yea, i returned a worldrobe order yesterday. how long did it take yours to be refunded?

Sent back on Wednesday; I got an email in the wee morning hours today saying they were being refunded back to card. I assume money will go back on card in 2-3 days.
 

robxznyc

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let us know if this works!!
Yes, I returned two items one ordered on yoox and the other on worldrobe app. Worldrobe refund was requested swiftly and yoox refund took 2 more days. I think worldrobe refunds in the same form of payment used for the purchase by default. If you wish to receive moneyoox you need to mention that when you contact them.

@UK2004 I got the additional 30% off code but on Monday. The selections are clearance items and some leftovers from the recently finished final sale.
 

robxznyc

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Is there a way to screen for clearance/final sale items on the app?

No, the clearance section was intentionally left out of the scope of the app.
 

UK2004

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Yes, I returned two items one ordered on yoox and the other on worldrobe app. Worldrobe refund was requested swiftly and yoox refund took 2 more days. I think worldrobe refunds in the same form of payment used for the purchase by default. If you wish to receive moneyoox you need to mention that when you contact them.

@UK2004 I got the additional 30% off code but on Monday. The selections are clearance items and some leftovers from the recently finished final sale.

I definitely got very lucky with this, was 30% off everything. One exclusion was then included hour and half after I first tried. In four orders I placed only one item was excluded. Best thing to happen since the stop the clock promotion last October!
 

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