new Yoox codes and sales - post them here

Discussion in 'Classic Menswear' started by GoldenTribe, Aug 6, 2011.

  1. robxznyc

    robxznyc Senior member

    Messages:
    781
    Likes Received:
    55
    Joined:
    May 22, 2015
    Location:
    New York, NY
    About 2 or 3 years ago Yoox hosted a stock sale for the first time, discount up to 99% off. It was quite exciting searching for the few pieces that costed just 1%. I lost this Krisvanasshe jacket in my shopping cart for $9. :( Time for another stock sale. lol
    Kris-Van-Assche-Spring--Summer-2013-Collection-34-600x900.jpg
     


  2. robxznyc

    robxznyc Senior member

    Messages:
    781
    Likes Received:
    55
    Joined:
    May 22, 2015
    Location:
    New York, NY
    I called Yoox customer care US to check on the status of an order of a single item and was told it’s not yet shipped out of the Italy warehouse after 4/5 business days. I asked for further reason and if it’s possible to expedite the process, because based on my experience of hundreds of orders it hasn’t taken Italy warehouse more than 2 biz days to dispatch an order.

    The first agent repeatedly told me it’s under preparation, which didn’t answer my question. Instead of offering to investigate, she told me I had difficulty understanding her. After I requested to speak to another agent I was put on hold for over 15mins. Agent K finally answered me with whom I've already had many unpleasant incidences before, and what she went on saying is utterly unacceptable. She said, “to call us and stay on the line for 30mins for an order that’s still under the 5-8 day delivery period is not worth it and a waste of our time." She then hung up on me.

    Without apologizing for taking so long to answer a customer's question, she instead accused the customer for wasting her time. I can’t believe how rude and disrespectful agent K has displayed here. I remember emailing [email protected] to complain about agent K before but I received a response from her. Is there anyway to make sure complaint is received by the correct department?
     
    Last edited: Sep 7, 2017


  3. StockwellDay

    StockwellDay Senior member

    Messages:
    1,563
    Likes Received:
    135
    Joined:
    Aug 28, 2006
    Location:
    NYC
    email Antonella?

    https://www.linkedin.com/in/antonel...p3_profile_view_base;WCYakjVySJ6sUstQ8FSsDg==
     


  4. robxznyc

    robxznyc Senior member

    Messages:
    781
    Likes Received:
    55
    Joined:
    May 22, 2015
    Location:
    New York, NY
    Last edited: Sep 8, 2017


  5. 2942

    2942 Well-Known Member

    Messages:
    97
    Likes Received:
    14
    Joined:
    Feb 19, 2012
    Location:
    Toronto
    30% off most(?) items until September 30
     


  6. 518aata

    518aata Senior member

    Messages:
    1,320
    Likes Received:
    121
    Joined:
    Jun 12, 2006
    Location:
    Atlanta
    Looks like many, but not most of the items in my Dreambox are discounted. The code more4you may get you an additional 10% off.
     


  7. coloRLOw

    coloRLOw Senior member

    Messages:
    1,003
    Likes Received:
    153
    Joined:
    Sep 18, 2012
    Location:
    CMT8
    does that 25% off code still work for those already discounted items?
     


  8. robxznyc

    robxznyc Senior member

    Messages:
    781
    Likes Received:
    55
    Joined:
    May 22, 2015
    Location:
    New York, NY
    @coloRLOw it has been working as long as the marked price reflects the promotion so this one should work. doesn't work when markdown is applied in shopping bag.
     


  9. coloRLOw

    coloRLOw Senior member

    Messages:
    1,003
    Likes Received:
    153
    Joined:
    Sep 18, 2012
    Location:
    CMT8


  10. Proleet

    Proleet Member

    Messages:
    8
    Likes Received:
    0
    Joined:
    Aug 27, 2017
    1) Find out who the ceo or coo is
    2) find out how their email structure works
    3) mail the ceo or coo
     


  11. Medwed

    Medwed Senior member

    Messages:
    3,561
    Likes Received:
    839
    Joined:
    Jun 8, 2011
    Location:
    Boston->NYC->Helsinki->St.-Petersburg->Budapest->A
    I am sort of understding Agent K. YOOX receives prolly 100s of pointless calls a day with:'Where is my order' questions from compulsive shoppers. Unless you have a specific problem that represents an outlier, I would hang up on you too.
     


Share This Page

Styleforum is proudly sponsored by