new Yoox codes and sales - post them here

Discussion in 'Classic Menswear' started by GoldenTribe, Aug 6, 2011.

  1. robxznyc

    robxznyc Senior member

    Messages:
    763
    Likes Received:
    55
    Joined:
    May 22, 2015
    Location:
    New York, NY
    About 2 or 3 years ago Yoox hosted a stock sale for the first time, discount up to 99% off. It was quite exciting searching for the few pieces that costed just 1%. I lost this Krisvanasshe jacket in my shopping cart for $9. :( Time for another stock sale. lol
    Kris-Van-Assche-Spring--Summer-2013-Collection-34-600x900.jpg
     


  2. robxznyc

    robxznyc Senior member

    Messages:
    763
    Likes Received:
    55
    Joined:
    May 22, 2015
    Location:
    New York, NY
    I called Yoox customer care US to check on the status of an order of a single item and was told it’s not yet shipped out of the Italy warehouse after 4/5 business days. I asked for further reason and if it’s possible to expedite the process, because based on my experience of hundreds of orders it hasn’t taken Italy warehouse more than 2 biz days to dispatch an order.

    The first agent repeatedly told me it’s under preparation, which didn’t answer my question. Instead of offering to investigate, she told me I had difficulty understanding her. After I requested to speak to another agent I was put on hold for over 15mins. Agent K finally answered me with whom I've already had many unpleasant incidences before, and what she went on saying is utterly unacceptable. She said, “to call us and stay on the line for 30mins for an order that’s still under the 5-8 day delivery period is not worth it and a waste of our time." She then hung up on me.

    Without apologizing for taking so long to answer a customer's question, she instead accused the customer for wasting her time. I can’t believe how rude and disrespectful agent K has displayed here. I remember emailing [email protected] to complain about agent K before but I received a response from her. Is there anyway to make sure complaint is received by the correct department?
     
    Last edited: Sep 7, 2017


  3. StockwellDay

    StockwellDay Senior member

    Messages:
    1,563
    Likes Received:
    135
    Joined:
    Aug 28, 2006
    Location:
    NYC
    email Antonella?

    https://www.linkedin.com/in/antonel...p3_profile_view_base;WCYakjVySJ6sUstQ8FSsDg==
     


  4. robxznyc

    robxznyc Senior member

    Messages:
    763
    Likes Received:
    55
    Joined:
    May 22, 2015
    Location:
    New York, NY
    Last edited: Sep 8, 2017


Share This Page

Styleforum is proudly sponsored by