Need Supply - official Affiliate thread

Discussion in 'Streetwear and Denim' started by LA Guy, May 27, 2009.

  1. Gagno905

    Gagno905 Senior member

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    Just wanted to say thanks to Need Supply co for their excellent customer service on my recent order. I placed an order for a bag and a pair of shoes for my girlfriend. The orders were combined to save shipping and it arrived quickly.

    A piece of one of the shoes fell off the moment they were tried on. I emailed Need Supply about this about they gave me some amazing options on how to proceed. I honestly didn't expect such a great response. Long story short I am a fully satisfied customer and very happy they're an SF affiliate.

    Keep it up folks.
     
  2. domokoon

    domokoon New Member

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    Is there going to be a code for August anytime soon? Was gona make an order and realised that the code does not work anymore. Thanks in advance.
     
  3. dux

    dux Well-Known Member

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    yea, any code for august?! would really appreciate it! making a huge order! cheers!
     
  4. Joffrey

    Joffrey Senior member

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    Um, I really don't think the patterns for their codes change all that much...
     
  5. dux

    dux Well-Known Member

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    Man, I've just had the most screwed up order ever....

    ordered a pair of Japan Blue X momotaro Skinny vintage model on Thursday. The pictures at the time showed indigo warp and weft. (which is what I wanted)

    On Friday, the site updates the Skinny vintage model with new pictures of a different jean.

    Furthermore, the pair that I ordered is now relabelled with Skinny Deep Blue...

    on my invoice, it says skinny vintage model. pretty sure the wrong pair has been sent out. (accepted by USPS on saturday)

    I found out within 10 hours of the updated pictures and emailed them asap, customer service department is not replying, really really annoying...

    I'm from Australia, If I return this, i'm gonna have to swallow all that shipping cost....

    I'm sure they usually do a very good job, but this is my first time buying from Need supply and I'm just pissed off about the lack of communication
     
    Last edited: Aug 6, 2011
  6. golfham

    golfham Senior member

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    I've only ever bought one thing from NS. They are by far the worst company I have ever dealt with.

    I bought some jeans from them last year, and they didn't fit well, so I returned them.

    Once they received it, they said they wouldn't refund me anything for some BS reason. Then they said they wouldn't send back the item until I paid for it to be shipped back.

    Talk about an awful experience. Maybe this is an isolated issue? I do know I'll never use them again.
     
    Last edited: Aug 7, 2011
  7. johnH123

    johnH123 Senior member

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    What was the 'BS' reason, I'm curious.
     
  8. ff4marvel

    ff4marvel Well-Known Member

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    Any chance of getting more Filson 257 any time soon?
     
  9. golfham

    golfham Senior member

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    their tag was removed from the jeans despite the jeans still being untouched.

    edit: though I will say, I did purchase the NS x Rogue Territory trousers (from RT) solely out of my loyalty to Karl and Rogue Territory.
     
    Last edited: Aug 8, 2011
  10. randomkoreandude

    randomkoreandude Senior member

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    i wish NS carried the filson sportsman and not just the duffles
     
  11. karmaguy

    karmaguy Senior member

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    i was thinking of coping a pair of these, hows the fit?
     
  12. cyc wid it

    cyc wid it Senior member

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    Don't most companies not accept returns without their tag attached (if their company has them ie Mr. Porter etc)?
     
  13. golfham

    golfham Senior member

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    They fit really well--almost like the epaulet rivet chinos, but a little slimmer; I bought the nutmeg one. Also RT does free hemming on them, but with NS you get a free canvas bag.
     
  14. ChrisNeedSupply

    ChrisNeedSupply Affiliate Vendor

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    I apologize that we didn’t get back to you sooner but because of the time difference your email came through over the weekend when customer service was closed. I spoke with Molly who is working on your order. She emailed you some options earlier today to get this straight and is waiting to hear back. Don’t worry – we won’t ask you to incur any charges because of a mistake on our end. Please PM me if I can do anything else to help.
     

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