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Need Supply - official Affiliate thread

domokoon

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Is there going to be a code for August anytime soon? Was gona make an order and realised that the code does not work anymore. Thanks in advance.
 

dux

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yea, any code for august?! would really appreciate it! making a huge order! cheers!
 

Joffrey

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Um, I really don't think the patterns for their codes change all that much...
 

dux

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Man, I've just had the most screwed up order ever....

ordered a pair of Japan Blue X momotaro Skinny vintage model on Thursday. The pictures at the time showed indigo warp and weft. (which is what I wanted)

On Friday, the site updates the Skinny vintage model with new pictures of a different jean.

Furthermore, the pair that I ordered is now relabelled with Skinny Deep Blue...

on my invoice, it says skinny vintage model. pretty sure the wrong pair has been sent out. (accepted by USPS on saturday)

I found out within 10 hours of the updated pictures and emailed them asap, customer service department is not replying, really really annoying...

I'm from Australia, If I return this, i'm gonna have to swallow all that shipping cost....

I'm sure they usually do a very good job, but this is my first time buying from Need supply and I'm just pissed off about the lack of communication
 
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golfham

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I've only ever bought one thing from NS. They are by far the worst company I have ever dealt with.

I bought some jeans from them last year, and they didn't fit well, so I returned them.

Once they received it, they said they wouldn't refund me anything for some BS reason. Then they said they wouldn't send back the item until I paid for it to be shipped back.

Talk about an awful experience. Maybe this is an isolated issue? I do know I'll never use them again.
 
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johnH123

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I've only ever bought one thing from NS. They are by far the worst company I have ever dealt with.

I bought some jeans from them last year, and they didn't fit well, so I returned them.

Once they received it, they said they wouldn't refund me anything for some BS reason. Then they said they wouldn't send back the item until I paid for it to be shipped back.

Talk about an awful experience. Maybe this is an isolated issue? I do know I'll never use them again.


What was the 'BS' reason, I'm curious.
 

ff4marvel

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Any chance of getting more Filson 257 any time soon?
 

golfham

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Dec 3, 2009
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What was the 'BS' reason, I'm curious.


their tag was removed from the jeans despite the jeans still being untouched.

edit: though I will say, I did purchase the NS x Rogue Territory trousers (from RT) solely out of my loyalty to Karl and Rogue Territory.
 
Last edited:

karmaguy

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Feb 23, 2011
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their tag was removed from the jeans despite the jeans still being untouched.

edit: though I will say, I did purchase the NS x Rogue Territory trousers (from RT) solely out of my loyalty to Karl and Rogue Territory.


i was thinking of coping a pair of these, hows the fit?
 

cyc wid it

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Don't most companies not accept returns without their tag attached (if their company has them ie Mr. Porter etc)?
 

golfham

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i was thinking of coping a pair of these, hows the fit?


They fit really well--almost like the epaulet rivet chinos, but a little slimmer; I bought the nutmeg one. Also RT does free hemming on them, but with NS you get a free canvas bag.
 

ChrisNeedSupply

Affiliate Vendor
Joined
Feb 1, 2009
Messages
467
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Man, I've just had the most screwed up order ever....

ordered a pair of Japan Blue X momotaro Skinny vintage model on Thursday. The pictures at the time showed indigo warp and weft. (which is what I wanted)

On Friday, the site updates the Skinny vintage model with new pictures of a different jean.

Furthermore, the pair that I ordered is now relabelled with Skinny Deep Blue...

on my invoice, it says skinny vintage model. pretty sure the wrong pair has been sent out. (accepted by USPS on saturday)

I found out within 10 hours of the updated pictures and emailed them asap, customer service department is not replying, really really annoying...

I'm from Australia, If I return this, i'm gonna have to swallow all that shipping cost....

I'm sure they usually do a very good job, but this is my first time buying from Need supply and I'm just pissed off about the lack of communication


I apologize that we didn’t get back to you sooner but because of the time difference your email came through over the weekend when customer service was closed. I spoke with Molly who is working on your order. She emailed you some options earlier today to get this straight and is waiting to hear back. Don’t worry – we won’t ask you to incur any charges because of a mistake on our end. Please PM me if I can do anything else to help.
 

MIKE_JE

Distinguished Member
Affiliate Vendor
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Jul 11, 2010
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their tag was removed from the jeans despite the jeans still being untouched.


Maybe instead of ******** up their thread and writing "some bs reason," next time you will just write, "I took the tag off and we had a disagreement...."

Sounds like you might have been in the wrong.
 

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