here's a scenario: i had a customer who previously had purchased a big lot by selecting, adding, then paying it out. after he finished paying it out everything was smooth. shipment went out and he was pleased that he got what he wanted and could pay it out. Then he started another stack, building it up to nearly $9,000 worth of stuff. I was fine holding it because he'd shown he would proactively pay it off and he was easy to work with. Well, after probably 7-8 months with no payment and very few replies to my emails (read: lots of ignoring my "hey, just checking in hoping to get payments started) requesting SOME KIND of payments to get started, When I finally had enough of being ignored and put off, I sent a cordial yet upset email saying i guess the lack of response meant he was hoping i'd just cancel the whole transaction, since he hadn't paid, he really was under no obligation to finish it, other than giving his word that he would. he said that he was basically offended that i'd come to that conclusion and said he no longer wanted the stuff. later he re-thought and knocked about 25% of the order off (i.e. i held on to stuff in good faith, only to have almost 3K removed), but said he was good for that. that was probably around feb/march of this year. i said OK, and he promised to start paying off separate chunks of this order. To date I have received nothing and am forced to retake all the pix I'd taken and now try to sell items that would have sold long ago. I just looked and the first requested items were done right around March 25 of 2005. Opinions needed: am i out of line to request some kind of payment for holding this stuff (isaia, borrelli, incotex, mantellassi etc) that shows a commitment to finalizing this deal? factor in i did some bulk pricing discounts since this was such a large order. am i in the wrong?