Early July I took a friend to a shirt maker I have used in the past with the intent of introducing them to custom made shirts. A deposit was taken and my friend was promised a initial shirt by the end of July. However, the end of July has come and gone and we're now into mid-August. My friend has not heard from the shirt maker and has called a bunch of times and e-mailed, both to no avail. I have also e-mailed and PM'd, without results. I really like the work this person does but the lack of customer service is quite distressing. We lament the fact that there are fewer and fewer providers of quality goods, but at the same time, receiving this level of service does not encourage a person to want to seek out these services. My friend has certainly not received a very good first experience with custom shirt making and it has turned him off to 'artisanal goods'. Any advice on how to elicit a better response would certainly be appreciated. Or, do we just have to put up with this behavior?